Eversource Energy

Eversource Energy

Supervisor, Customer Resolutions CT (Hybrid Schedule)

Windsor, CT · Contract

No sponsorship$103k-$115kDetected 108 days ago
ExcelPerformance ManagementCustomer SupportLeadershipCollaborationProblem SolvingMentoringMicrosoft Office

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).
  • Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
  • Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics.

Responsibilities

  • Build trusting relationships
  • Manage and develop people
  • Create an engaged workforce

Requirements

  • Demonstrate familiarity with Social Customer Care platforms as well as the ability to calculate and analyze, various call center management metrics.
  • A high level of Microsoft Office proficiency, including Word, Excel, PowerPoint, and Outlook.
  • Technical Knowledge/Skill:
  • Requires familiarity with call center technology and telephony equipment, including ACD, IVR, Workforce Management and Quality Assurance tools.
  • Requires advanced analytical, verbal, written, interpersonal, and negotiating skills.
  • Have a passion for providing world-class customer service
  • Be extraordinarily upbeat and professional in every interaction they have with their customers, direct reports, managers, and peers.
  • Be enthusiastic for the job, have a positive mindset, acts as a team player and insists on making the most of any situation.
  • Enjoy working in an environment of consistent innovation and change that moves at a progressive pace, while developing and encouraging others to excel in this environment.
  • See the forest through the trees, refuse to work in a silo and avoids saying "That's not my job".
  • Be a self-driven front-line leader who is not afraid to work hard to excel in everything they do.
  • Enjoy tackling challenges of all kinds and develop innovative solutions to address those challenges.

Nice to have

  • Five (5) plus years of related customer service experience or five (5) years customer contact center experience with at least two (2) years of supervisory responsibilities.
  • Previous supervisory or leadership experience strongly preferred.
  • The ability to speak multiple languages is a plus.

Compensation

  • $103,200.00-$114,670.00
  • Salary is commensurate with your experience.
  • The annual salary range for this position is:

Benefits

  • Eversource offers a competitive total rewards program.
  • Check out our careers site for an overview of our benefits programs.

Company info

  • This position is responsible for ensuring Eversource customers enjoy a top tier customer experience by leading our Customer Resolution Specialists and Social Customer Care teams in providing world class service.
  • Ensures compliance with Company and regulatory policies and procedures, while fostering an engaging environment of going above and beyond for our customers in a 24/7 Contact Center setting.
  • The annual salary range for this position is: $103,200.00-$114,670.00 Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role.
  • Responding to emergency situations to meet customers' needs is part of every employee's role.

Equal opportunity

  • Eversource Energy is an Equal Opportunity and Affirmative Action Employer.
  • EEO Statement:

Visa & Work Authorization

  • Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).
  • Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
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This listing is sourced directly from Eversource Energy's careers page and normalized into a canonical job model.