Eversource Energy

Eversource Energy

Supervisor, Customer Resolutions CT (Hybrid Schedule)

Windsor, CT · Contract

No sponsorship$103k-$115kDetected 21 days ago
ExcelPerformance ManagementCustomer SupportLeadershipCollaborationProblem SolvingMentoringMicrosoft Office

About the role

  • Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).
  • Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
  • Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics.

Responsibilities

  • Build trusting relationships
  • Manage and develop people
  • Create an engaged workforce

Requirements

  • Demonstrate familiarity with Social Customer Care platforms as well as the ability to calculate and analyze, various call center management metrics.
  • A high level of Microsoft Office proficiency, including Word, Excel, PowerPoint, and Outlook.
  • Technical Knowledge/Skill:
  • Requires familiarity with call center technology and telephony equipment, including ACD, IVR, Workforce Management and Quality Assurance tools.
  • Requires advanced analytical, verbal, written, interpersonal, and negotiating skills.
  • Have a passion for providing world-class customer service
  • Be extraordinarily upbeat and professional in every interaction they have with their customers, direct reports, managers, and peers.
  • Be enthusiastic for the job, have a positive mindset, acts as a team player and insists on making the most of any situation.
  • Enjoy working in an environment of consistent innovation and change that moves at a progressive pace, while developing and encouraging others to excel in this environment.
  • See the forest through the trees, refuse to work in a silo and avoids saying "That's not my job".
  • Be a self-driven front-line leader who is not afraid to work hard to excel in everything they do.
  • Enjoy tackling challenges of all kinds and develop innovative solutions to address those challenges.

Nice to have

  • Five (5) plus years of related customer service experience or five (5) years customer contact center experience with at least two (2) years of supervisory responsibilities.
  • Previous supervisory or leadership experience strongly preferred.
  • The ability to speak multiple languages is a plus.

Compensation

  • $103,200.00-$114,670.00
  • Salary is commensurate with your experience.
  • The annual salary range for this position is:

Benefits

  • Eversource offers a competitive total rewards program.
  • Check out our careers site for an overview of our benefits programs.

Company info

  • Responding to emergency situations to meet customers' needs is part of every employee's role.
  • If employed, you will be given an Emergency Restoration assignment.
  • This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Equal opportunity

  • Eversource Energy is an Equal Opportunity and Affirmative Action Employer.
  • All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
  • VEVRRA Federal Contractor
  • EEO Statement:

Visa & Work Authorization

  • Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).
  • Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
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This listing is sourced directly from Eversource Energy's careers page and normalized into a canonical job model.