Infojini
Senior Product Manager
Washington, District of Columbia, USA · Senior · Contract
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About the role
- Product Manager for Enterprise Workflow Management We are seeking a Senior Product Manager to lead the strategy, stakeholder engagement, prioritization and roadmap of our enterprise workflow management platform. • This role will partner with teams across the client to deliver streamlined, user centric solutions for how employees request services, resolve incidents and fulfill mission critical operational needs. Requirement: • The candidate shall also demonstrate the below knowledge and experience: • Minimum 6 years of direct product management experience. • Three of which are managing enterprise platforms. • Candidates with only program or project management experience need not apply. • Proficiency in requirements gathering, data analysis and KPI driven prioritization and decision making • Expertise in stakeholder management • Proficiency in user story writing and backlog management. • Experience with Agile/Scrum delivery methodologies • Proven experience delivering user centric workflow management solutions and experiences. • Deep understanding of ITSM principles and frameworks • Experience managing helpdesk/service desk operations and workflows. • Knowledge of change management and incident management processes. • Experience working with ServiceNow. The Contractor shall deliver, but not limited to, the following: • Manage the end-to-end product strategy and roadmap for the platform • Partner with teams to define and deliver core foundational workflows and capabilities for ITSM • Partner closely with business, IT, security and compliance teams to gather requirements and translate them into clear product specifications and priorities • Deeply understand user needs and pain points across different personas, and use that insight to drive intuitive, scalable, and compliant solutions • Lead discovery efforts including user research, journey mapping, and workflow design to ensure solutions are usable and aligned with real world processes • Balance short term delivery with long term platform strategy to support scalable solutions • Define success metrics and continuously measure, iterate, and improve the product based on usage data and user feedback • Communicate product vision, progress, and tradeoffs clearly to both technical and nontechnical stakeholders.
Responsibilities
- This role will partner with teams across the client to deliver streamlined, user centric solutions for how employees request services, resolve incidents and fulfill mission critical operational needs.
Requirements
- Minimum 6 years of direct product management experience.
- Proficiency in requirements gathering, data analysis and KPI driven prioritization and decision making
- Expertise in stakeholder management
- Proficiency in user story writing and backlog management.
- Experience with Agile/Scrum delivery methodologies
- Proven experience delivering user centric workflow management solutions and experiences.
- Experience managing helpdesk/service desk operations and workflows.
- Knowledge of change management and incident management processes.
- Experience working with ServiceNow.
Company info
- Product Manager for Enterprise Workflow Management We are seeking a Senior Product Manager to lead the strategy, stakeholder engagement, prioritization and roadmap of our enterprise workflow management platform.
This listing is sourced directly from Infojini's careers page and normalized into a canonical job model.