StubHub

GCS Executive Customer Care Specialist

Atlanta, Georgia, United States · Full-time

Sponsorship not specifiedDetected 29 days ago

SwiftData AnalysisCRMCustomer SupportResearchCommunicationProblem SolvingAdaptability

About the role

Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate.
This pivotal role requires exemplary communication skills, advanced problem-solving capabilities, and a proven ability to consistently exceed productivity and performance expectations.
You will act as a primary brand ambassador, proficiently managing both escalated customer complaints and real-time social media interactions.

Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions.
Collaborate with cross-functional teams to implement improvements based on issue analysis, enhancing executive customer experiences.
Maintain meticulous records of interactions and resolutions to track trends and outcomes.
Monitor and moderate online community discussions to maintain respectful and relevant interactions.
Display comprehensive knowledge of products, services, and policies, providing expert-level support and guidance.
Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.

Technical Proficiency: Skilled in navigating social media platforms and CRM systems, with an understanding of social media platforms.

2+ years of customer service experience required.
1+ year(s) experience handling executive customer escalations concerns preferred.
Has a solid understanding of the social media landscape (e.g., Facebook, Twitter, Instagram, Snapchat, TikTok).
Prior experience supporting social media platforms preferred.

Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
The anticipated gross base pay range is below for this role.

Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
Base pay is one component of StubHub's total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere.
Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.
Come join our team for a front-row seat to the action.
With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
We are an equal opportunity employer and value diversity on our team.
Effectively conveys policy guidelines, decisioning, and resolutions to customers, team members, and management with a focus on strategic impact and long-term objectives.
Create and update community articles that serve as a comprehensive resource for customers, providing them with a one-stop solution that reduces the need for direct inquiries.

This listing is sourced directly from StubHub's careers page and normalized into a canonical job model.