Foresters Financial

Grants Coordinator, Membership Operations

Toronto, CA

Sponsorship not specified$43k-$63kDetected 61 days ago

RecruitingCustomer SupportCommunicationMentoringOrganizational Skills

About the role

Almost 10,000 grants were submitted in 2025, engaging thousands of members who make a positive impact on local members and communities through volunteering and fun family activities.
This role plays a critical part in ensuring members/employees/producers receive timely, accurate, and high quality service, while contributing to operational efficiency, program effectiveness, and a consistent member experience.
In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Observe and provide feedback on team operations to support productivity, consistency, and quality outcomes.
Support the development, documentation, and ongoing maintenance of procedures, SLAs, operational KPIs, and training materials.
Communicate clearly and consistently to manage expectations and support informed decision‑making.

Serve as the first escalation point for member and stakeholder concerns, complaints, or sensitive issues, resolving matters independently where appropriate and escalating as required.
1-2 years of experience in customer service, operations, program delivery, or a related role demonstrating interpersonal skills and professionalism when working with diverse clients / members.
Experience working within documented processes, guidelines, or policy frameworks with negotiating skills to coach members to adjust submitted grants to meet these criteria.

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education.
In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.
$43,000.00 - $63,000.00

Propose amendments to granting or benefit requests that improve applicant success, engagement, or event outcomes where applicable.
Post‑secondary education or an equivalent combination of education and experience.
Excellent written and verbal communication skills with a strong customer‑service orientation and the ability to build trust with stakeholder to support coaching and education throughout the grant process.
We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Administer the day‑to‑day operations of the grants program, ensuring consistent service delivery across three countries. Review, evaluate, and render decisions on grant applications in accordance with established guidelines, policies, and business rules.
Administer the day‑to‑day operations of the grants program, ensuring consistent service delivery across three countries.

Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants.

This listing is sourced directly from Foresters Financial's careers page and normalized into a canonical job model.