Crafty

Implementation & Training Supervisor

Chicago, IL

Sponsorship not specified$55k-$70kDetected 21 days ago

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About the role

Your key responsibilities include managing our flex team, operational execution for new client implementations, and ongoing training and development for both new hires and veteran team members.
If you thrive in a fast-paced environment, enjoy leadership, and are passionate about delivering outstanding experiences, we want to hear from you!
Operationally Sound: Ensures seamless and efficient operations by overseeing and executing new client implementations, training programs, and team coordination, as showcased in high implementation scorecards.

Prioritizes process adherence and continuous improvement, constantly reevaluating workflows to drive operational excellence and successful client outcomes.
Sets expectations, provides guidance, and encourages open dialogue to drive successful implementations and training initiatives.
You will manage multiple projects efficiently, identify process improvements, and ensure high client satisfaction.
Makes informed decisions, adapts to dynamic schedules, and proactively improves processes to drive operational efficiency, ensure successful implementations, and enhance both employee and client experiences.

to have a major hand in shaping the future of a young, flourishing company.
Your creativity, ambition, and work will steer the direction of our successes.
Our compensation amount for this role is targeted at $55,000 - $70,000 per year in Chicago.
Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Maintains a strong focus on resource allocation, planning and managing both advance and short-notice coverage for the market's concierge team to ensure continuity and consistent service levels.
Steps in to support on-site coverage or training when needed and available, especially when the Flex team reaches capacity, to protect the client experience.

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform.
Founded in 2015, our mission is to help companies craft better workplaces.
From DraftKings to Robinhood to Zillow, we work with the world's biggest brands to foster a culture of employee connectivity and productivity.
Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.
Our commitment to crafting better workplaces starts from within.
We are a team of passionate, resourceful, and hard-working trailblazers who love what we do.
Our expertise spans technology, food and beverage operations, client success, fulfillment and more.
At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of.
And of course, the snacks are the cherry on top!
The Role: Crafty is seeking a driven Implementation and Training Supervisor to lead new client implementations and in-field employee training in the Chicago market.
This role requires the individual to show up in person at our client sites, offices, and/or warehouses most days of the week (minimum of three, sometimes five), with flexibility to support new client launches on-site.
Success in this role requires adaptability, problem-solving skills, and the ability to lead a dynamic team with varying schedules.

This listing is sourced directly from Crafty's careers page and normalized into a canonical job model.