Eastern Communications

New York Field Service Manager

Long Island City, New York

Sponsorship not specified$85k-$120kDetected 71 days ago

Project ManagementForecastingERPCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringNetSuite

About the role

The Service Manager will primarily be based at our Long Island City Service Center while strategically managing on-site visits to customer locations to ensure service quality, and oversee field operations.
Effectively allocate resources to ensure service execution aligns with contractual commitments and customer expectations.

Lead mentor, and develop a team of field service technicians, fostering strong performance, professional growth, and safety compliance.
Collaborate with project managers, sales teams, engineers, facilities coordinators, and technicians to align service operations with business objectives, efficiency goals, and customer satisfaction.
Leverage technical expertise and strategic guidance to drive sales growth and expand service center opportunities.
Optimize technician scheduling and resource allocation to improve efficiency and minimize service disruptions.
Maintain accurate documentation of all service activities and customer interactions.
Utilize ERP systems such as NetSuite to track work orders, manage inventory, and analyze service center performance.
They will balance team leadership, customer service, sales support, and cross-functional collaboration while ensuring operational success and a seamless service experience.

5+ years of experience in service management, field operations, or technical leadership within LMR, RF, telecommunications, or critical communications industries.
Expertise in resource management, scheduling, and service forecasting.
Experience with ERP systems such as NetSuite for tracking service operations, work orders, and inventory.
The company has earned its exceptional reputation for delivering the highest quality products and services over its 45+ year history.
The ideal candidate is a self-starter with a proven track record of leadership in agile, scaling organizations.
Proven ability to lead and develop field service technicians in a fast-paced environment.
Strong communication and interpersonal skills, with the ability to collaborate effectively with customers, engineers, and internal teams.

Oversees system installations and maintenance, ensuring all work meets all requirements.
Managerial Skills:
Proven experience leading and mentoring teams, ensuring strong technical performance and professional development.
Strong decision-making skills, capable of managing multiple projects under tight deadlines.
Experience with workload forecasting, staffing planning, and technician scheduling.
Preferred Skills:
Experience working with Federal agencies or public safety organizations (e.g., police, fire, EMS, emergency management).
Project management experience, with proficiency in tools like MS Project, Smartsheet, or similar platforms.

Facilitate discussions with customers, vendors, and internal teams to drive solutions and enhance service delivery.

This listing is sourced directly from Eastern Communications's careers page and normalized into a canonical job model.