DomainTools

Customer Success Manager

Austin, Texas, United States

Sponsorship not specifiedDetected 1 day ago

RESTCybersecuritySalesforceAccount ManagementPipeline ManagementForecastingCustomer SuccessDNSLeadershipCommunicationCollaboration

About the role

You will use your extensive experience and consultative selling skills to communicate our solutions to a highly technical audience at some of the largest companies in the world.
You will be responsible for managing accounts from initial onboarding through securing renewals while also working in an account team with an expansion manager to grow bookings within your assigned accounts.
Structured Engagement: Proactively schedule and execute onboarding milestones, including initial check-ins and mid-contract Quarterly Business Reviews (QBRs).

Lifecycle Management & Onboarding Seamless Transitions: Manage the formal hand-off from new logo Account Executives (AEs) to ensure a smooth transition into the customer lifecycle.
Implementation & Training: Facilitate technical integrations during onboarding and lead product training sessions to drive early adoption.
Product Expertise: Maintain expert-level knowledge of Cyber Threat Intelligence, proprietary data sets, and the competitive landscape to provide high-value consulting.
Retention, Expansion, & Revenue Commercial Accountability: Own and complete on-time renewals for your assigned Book of Business.
Growth Partnership: Collaborate with expansion partners to manage the sales process, meeting specific quota targets for Renewals and Lift (Upsell/Cross-sell).
Escalation Leadership: Act as the internal voice of the customer during high-severity support cases, coordinating across cross-functional teams to ensure timely resolution.
Predictive Support: Identify potential challenges and risks in new feature adoption or release schedules before they impact the customer experience.
Manage the formal hand-off from new logo Account Executives (AEs) to ensure a smooth transition into the customer lifecycle.
Facilitate technical integrations during onboarding and lead product training sessions to drive early adoption.
Own and complete on-time renewals for your assigned Book of Business.

Clearly articulate the DomainTools value proposition to all internal and external collaborators to secure long-term brand loyalty.

Utilize Clari, Salesforce and Gainsight to maintain precise data on pipeline management, customer health scores, and opportunity forecasting.
DomainTools embraces diversity, equity and inclusion to its fullest as an
We believe inclusivity and equity fosters innovation and growth, and we harness this mindset to drive a culture that serves our employees and our customers.

Lead QBRs to review product consumption, share roadmap/feature updates, and ensure customers are realizing the full value of their scoped solutions.
Lifecycle Stewardship: Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and consistent consumption.
Strategic Planning: Lead QBRs to review product consumption, share roadmap/feature updates, and ensure customers are realizing the full value of their scoped solutions.
Internal Leadership & Collaboration Sales Alignment: Partner with Sales stakeholders to validate that customers are achieving the ROI and outcomes defined during the pre-sales process.
Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and consistent consumption.
Partner with Sales stakeholders to validate that customers are achieving the ROI and outcomes defined during the pre-sales process.

This listing is sourced directly from DomainTools's careers page and normalized into a canonical job model.