CAVH HVAC
Customer Service Representative
Clearwater, FL
Sponsorship not specifiedDetected 20 days ago
Project ManagementCRMSalesAccountingCustomer SupportCommunicationProblem SolvingTime ManagementAdaptabilityMicrosoft Office
About the role
- Summary: The customer service representative is responsible for the day-to-day execution of releasing customer orders across a network of manufacturers, based on requests of Project Managers and Sales representatives.
Responsibilities
- Deliver a high level of customer service by responding promptly and effectively to customer inquiries and concerns.
- Support the development of short, mid, and long-term strategies for the Customer Service/Fulfillment department.
- Collaborate with internal teams to understand ongoing customer challenges and ensure timely resolution of requests.
Nice to have
- The customer service representative is responsible for the day-to-day execution of releasing customer orders across a network of manufacturers, based on requests of Project Managers and Sales representatives.
- Accurately and efficiently enter and release customer orders to factories, coordinating necessary approvals with the accounting department.
- Process customer claims, including completion and submission of required factory documentation and forms.
- Skills and Experience Experience in OEM HVAC environments preferred.
- Proven experience in OEM warranty management and job management.
- Capable of balancing daily operational demands with longer-term strategic priorities.
- Proactive, solutions-oriented mindset with strong problem-solving skills.
- Excellent time management skills, with the ability to prioritize tasks for both self and team in a fast-paced, dynamic environment.
Skills
- Excellent organizational abilities and effective time management skills. ·
Compensation
- Competitive salary Comprehensive medical, dental, vision, short-term and long-term disability insurance.
Benefits
- In office Reporting Structure: This role reports to the Head of Project Management Compensation: Competitive salary Comprehensive medical, dental, vision, short-term and long-term disability insurance.
- 401(k) retirement plan with company match Paid time off and holidays
Company info
- About CAVH HVAC We are a leading commercial HVAC material supplier.
- Our goal is to effectively promote HVAC equipment sales in the commercial construction market while delivering exceptional service to our customers.
- Strong ability to communicate and engage effectively with customers at all levels.
- Demonstrated ability to build and maintain strong working relationships with customers, colleagues, and third-party partners.
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This listing is sourced directly from CAVH HVAC's careers page and normalized into a canonical job model.