Northspyre

Real Estate Transformation Consultant

Atlanta, Georgia, United States · Exec · Full-time

Sponsorship not specifiedDetected 36 days ago

Project ManagementExcelCustomer SuccessCustomer Support

About the role

In this role, you will be responsible for driving growth, renewals, and value with our clients.
You would be an early member of our proactive and dynamic Customer Success team and have the chance to work cross functionally with the CEO, sales and product teams in our Atlanta office.
You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach to increase overall platform utilization and retention.

Help manage and respond to customer support tickets while determining a strategy to improve our processes.
Ability to create structure in ambiguous situations and design effective processes

Knowledge of real estate development, construction or real estate project management is highly preferred but not required.
Experience with Excel, PowerPoint or other web-based presentation technology.
Preference given to candidates with a Bachelor's degree in Real Estate, Business Administration, or related design and construction fields

In addition to a competitive salary, we are offering a meaningful stock option package
Comprehensive Medical, Dental, and Vision.
Multiple plan options, including a plan option for 100% employer-paid premium for individual coverage for full-time employees.
Unlimited Vacation, Paid Sick Leave, and major US Holidays
Free access to Health Advocate

Manage our customers - driving adoption and outcomes leading to renewals, expansion, and advocacy across your book of business.
Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them more value.
Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre through expanded adoption.
Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features
Ensure a seamless onboarding experience for new customers by overseeing implementation
You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success.
You will be part of a small, professional fast-moving team with minimal supervision

This listing is sourced directly from Northspyre's careers page and normalized into a canonical job model.