Citigroup

Citigroup

Escalation Specialist

Florence Kentucky United States, USA · Full-time

Sponsorship not specified$47k-$61kDetected 1 day ago
Customer Support

About the role

  • Has direct impact on the business by ensuring the quality of the tasks or services provided.
  • Works under little to no direct supervision.
  • May service an expansive and/or diverse array of products/services.

Responsibilities

  • May support a range of products/services.

Requirements

  • 2-4 years of relevant experience
  • Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives.
  • Problem solver, customer service, business knowledge
  • Education:
  • High School diploma or equivalent
  • Hybrid, HOP to HOP for those sites listed on this posting.
  • Job Family Group:
  • Customer Service ------------------------------------------------------
  • Job Family:
  • Escalation ------------------------------------------------------
  • Time Type:
  • Full time ------------------------------------------------------

Skills

  • Automated Processing and AI
  • Our automated processing and AI do not involve relying on automatic or autonomous decision-making.
  • Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
  • Illinois residents - AI Notice and Right
  • View Citi's EEO Policy Statement and the Know Your Rights poster.

Compensation

  • In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
  • $46,600.00 - $60,800.00

Benefits

  • Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
  • Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
  • For additional information regarding Citi employee benefits, please visit citibenefits.com.

Company info

  • Supports internal and external customers.

Equal opportunity

  • If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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This listing is sourced directly from Citigroup's careers page and normalized into a canonical job model.