Sparrow Company

Leave Specialist

US Remote · Full-time

Sponsorship not specified$20k-$40kDetected 48 days ago

Communication

About the role

You will also play a critical role of supporting your peers and Sparrow team members.
Communicate directly with third parties when necessary, preserving the confidentiality of employee medical documentation and files.
Work with the Customer Experience department to ensure a consistent level of service, utilizing resources and adapting to process improvements to enhance employee and employer experiences.

Responsibilities

Interface and collaborate comfortably with a variety of key stakeholders to maintain relationships, including employees, HR, payroll teams, managers, HR Business Partners, through various methods of communication (phone, email).
Partner with our internal payroll teams to ensure employees are paid accurately and on time. Includes building, analyzing, and communicating clear payroll information to employees and HR teams.
Maintain key metrics, including Service Level Agreements and Customer Satisfaction.
Implement process improvements to resolve inefficiencies and address customer pain points.

Requirements

Understand and interpret basic payroll calculations with the ability to break down these calculations in an easy to understand manner.
You are comfortable communicating through email, chat, and phone calls.
Remarkable degree of empathy and interpersonal intuition, and strong, active listening skills.
Always thinking of how you can improve processes to make the team even more efficient.

Compensation

This is a full-time hourly, non-exempt position. Compensation ranges from $22.25 to $27.50 per hour and is based on your legal state of residence.
Our work at Sparrow is impactful.
We help People teams with one of the hardest parts of their job, and we support employees at a time when they need it most.
We're driven by our mission, much like a nonprofit, but with the resources and scale of a fast-growing venture-backed company.
While we are united by our excitement for the mission and product, the diversity of our experiences is one of our strengths.
The Sparrow team is made up of people with all types of backgrounds, and we have teammates in 40 states and counting.

Benefits

Manage a portfolio of leave of absences, short-term and long-term leaves, from inception to completion for employees in the US and Canada across multiple companies using established Leave of Absence processes.
Maintain ongoing knowledge of State, Federal, and an array of Company leave policies, including FMLA and ADA, short-term and long-term disability plans.
You'll be responsible for ensuring employees are aware of their responsibilities and reviewing eligibility, certification, and benefits.
Maintain complete and accurate internal records of leave requests and documentation of best practices.
Partner with our internal claims management team to file and manage claim filings with states and private disability insurance providers.
Use a combination of tools to manage, communicate and update all stages of a leave.
Evaluate our impact throughout the lifecycle of each leave.
To learn more about the Sparrow team and its benefits, check out our careers page. https://trysparrow.com/careers

Company info

Sparrow is the first high-tech, high-touch employee leave management solution. Our mission is to make it simple for companies to provide their employees with all kinds of leave (i.e. family, medical, etc.).
Currently, the leave management process is painful and inefficient for everyone. Company leaders struggle to keep up with regulations and processes that change frequently, and the employees going on leave are overwhelmed by bureaucracy at an exceptionally important juncture in their career. Sparrow transforms this ordinarily tedious, error-prone, complex to remain compliant, and time-consuming process into a 30-minute end-to-end experience saving teams time (20 - 40 hours per leave) and money (up to $30K per leave).
Sparrow is headquartered in San Francisco but all employees work remotely across the country. Sparrow is a diverse, highly talented, and supportive team. Together, we are hardworking, collaborative, smart, and humble-after all, we're solving real problems.
Sparrow is the first high-tech, high-touch employee leave management solution.
Our mission is to make it simple for companies to provide their employees with all kinds of leave (i.e. family, medical, etc.).
Currently, the leave management process is painful and inefficient for everyone.
Company leaders struggle to keep up with regulations and processes that change frequently, and the employees going on leave are overwhelmed by bureaucracy at an exceptionally important juncture in their career.
Sparrow transforms this ordinarily tedious, error-prone, complex to remain compliant, and time-consuming process into a 30-minute end-to-end experience saving teams time (20 - 40 hours per leave) and money (up to $30K per leave).
Sparrow is headquartered in San Francisco but all employees work remotely across the country.
Sparrow is a diverse, highly talented, and supportive team.
Together, we are hardworking, collaborative, smart, and humble-after all, we're solving real problems.
Attributes of a successful candidate who will excel at supporting our customers:

Equal opportunity

Sparrow is proud to be an equal opportunity employer.

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This listing is sourced directly from Sparrow Company's careers page and normalized into a canonical job model.