Solera
Customer Solution Specialist
Virtual US
Sponsorship not specifiedDetected 29 days ago
Project ManagementSalesforceCRMAccount ManagementCustomer SuccessCommunicationCollaborationProblem SolvingTime ManagementAdaptability
About the role
- The Customer Solution Specialist is responsible for understanding customer needs and delivering tailored solutions that drive satisfaction, retention, and business growth.
- This role serves as a bridge between customers, sales, and internal teams, ensuring seamless implementation and ongoing support of products or services.
Responsibilities
- Maintain accurate records of customer interactions in Solera systems
- Ability to manage multiple accounts and priorities simultaneously
Requirements
- 5+ years of experience in customer success, solutions consulting, account management, or a similar role
- Experience working with CRM tools (e.g., Salesforce, Billing Platform)
Nice to have
- Experience in a technical or SaaS environment
- Knowledge of industry-specific solutions (e.g., automotive)
- Familiarity with project management tools and methodologies
- Strong communication and skills and ability to influence stakeholders
- Customer-centric mindset
- Solution-oriented thinking
- Collaboration and teamwork
- Adaptability and flexibility
Company info
- Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services.
- Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions - Solera powers over 300,000 customers across 100+ countries.
- Our solutions drive operational efficiency, data-driven decision making, and measurable business outcomes across the automotive ecosystem.
- Act as the primary point of contact for assigned customers, building strong, trusted relationships
Equal opportunity
- SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
- SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER.
- THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW.
- THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
This listing is sourced directly from Solera's careers page and normalized into a canonical job model.