Thrivent

Associate Customer Care Professional-Health Insurance, Remote

United States · Full-time

Sponsorship not specifiedDetected 5 hours ago

CRMProcess ImprovementLeadershipMentoring

About the role

This role isn't on the other end of a complaint line, and escalated callers are rare.
Working on each unique call from beginning to end lets you focus on the details needed to find the right solutions and provide a superior call experience.
And your passion for serving others combined with integrity in your words and actions is essential to your success.

The ability to pass a criminal background check
Experience navigating complex customer interactions from support through to resolution.

Proficiency navigating multiple systems at once (CRM, Policy/admin platforms, knowledge base, etc.) and documenting during/after calls
Demonstrated success working in an omni-channel environment (phone + email/chat) and documenting calls in real-time with high accuracy
Strong documentation skills with clear case notes that enable handoffs without rework
Typing/data entry speed and accuracy while maintaining call quality
Comfort working with sensitive or complex life events (Claims, caregiving situations) with empathy and professionalism
High school diploma or equivalent experience, post-Secondary education is preferred.
Ability to welcome change and contribute to continuous improvement in a fast-paced work environment.
Ability to work:
After Training: Work a full-time schedule between the hours of 9:30 a.m-6p.m. (CST), Monday through Friday
Remote work
What to expect after completing your application:
The assessment invitation will be sent from "Thrivent Recruiting Team (noreply@mail.modernhire.com)."

We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent.
This role starts at a competitive hourly wage of $23.46.
The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Eligibility for receipt of these benefits is subject to the applicable plan/policy documents.
Comprehensive medical, vision, and dental (we care about your health)
401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us)
4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients)
Up to 20 hours of volunteer time off (help the people we serve and the communities we foster)
That extends to our benefits.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities.
If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected b

This listing is sourced directly from Thrivent's careers page and normalized into a canonical job model.