Wasabi Technologies

Principal Cloud Support Engineer

United States of America · Principal

Sponsorship not specified$101k-$152kDetected 71 days ago

Distributed SystemsAWSCloud PlatformsLinuxCustomer SupportTCP/IPDNSLeadershipMentoring

About the role

Your success will be measurable and highly visible across customer satisfaction, team capability, and service quality.
Wasabi is based in Boston MA, but we are open to remote candidates based elsewhere in the United States.

Act as the highest escalation point for the Technical/Cloud Support team for complex customer issues.
Lead root cause investigations and collaborate with Engineering to resolve protocol, performance, or interoperability challenges.
Own and deliver the technical training program for Support, including onboarding, advanced troubleshooting techniques, and documentation.
Mentor and coach Technical/Cloud Support Engineers and Senior Technical/Cloud Support Engineers to elevate team capabilities.
Drive improvements in supportability, diagnostic tooling, automation opportunities, and internal processes.
Create and maintain advanced troubleshooting guides, KB articles, and internal knowledge documentation.

Must have expert-level hands-on experience with AWS S3 Cloud Storage or compatible object storage.
10+ years of relevant work experience.
10+ years of experience in technical support, network operations, or cloud infrastructure roles.
Extensive experience supporting mission-critical systems that operate 24x7x365.
Strong knowledge of Linux and networking protocols such as HTTP, TCP/IP, DNS, TLS.

Professional certification preferred.
Must have Bachelor of Science degree in Network/System/Computer Science, Master's degree preferred
Must be AWS Solutions Architect Associate Certified

We're a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston.
It's all part of our vision to make cloud storage the next great global utility, just like electricity.

This role extends beyond advanced troubleshooting into technical leadership, managing escalations, owning internal training programs, and serving as a trusted technical advisor for enterprise customers and partners.
Provide technical advisory and white-glove support to Wasabi's strategic enterprise customers and partners.
At Wasabi, we're a proven collection of pioneers, visionaries and disruptive doers.

This listing is sourced directly from Wasabi Technologies's careers page and normalized into a canonical job model.