Wasabi Technologies
Principal Cloud Support Engineer
United States of America · Principal
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About the role
- Your success will be measurable and highly visible across customer satisfaction, team capability, and service quality.
- Wasabi is based in Boston MA, but we are open to remote candidates based elsewhere in the United States.
Responsibilities
- Act as the highest escalation point for the Technical/Cloud Support team for complex customer issues.
- Lead root cause investigations and collaborate with Engineering to resolve protocol, performance, or interoperability challenges.
- Own and deliver the technical training program for Support, including onboarding, advanced troubleshooting techniques, and documentation.
- Mentor and coach Technical/Cloud Support Engineers and Senior Technical/Cloud Support Engineers to elevate team capabilities.
- Drive improvements in supportability, diagnostic tooling, automation opportunities, and internal processes.
- Create and maintain advanced troubleshooting guides, KB articles, and internal knowledge documentation.
Requirements
- Must have expert-level hands-on experience with AWS S3 Cloud Storage or compatible object storage.
- 10+ years of relevant work experience.
- 10+ years of experience in technical support, network operations, or cloud infrastructure roles.
- Extensive experience supporting mission-critical systems that operate 24x7x365. <span data-ccp-props="{"134233117":false,"134233118":false,"335551550":6,"3355
- Travel is not regularly required.
Nice to have
- Professional certification preferred.
- Must have Bachelor of Science degree in Network/System/Computer Science, Master's degree preferred
- Must be AWS Solutions Architect Associate Certified
Skills
- Cloud storage has never been so simple, so fast and so inexpensive.
- Principal Cloud Support Engineer
Compensation
- $101k-$152k
Company info
- At Wasabi, we're a proven collection of pioneers, visionaries and disruptive doers.
- It's all part of our vision to make cloud storage the next great global utility, just like electricity.
- This role extends beyond advanced troubleshooting into technical leadership, managing escalations, owning internal training programs, and serving as a trusted technical advisor for enterprise customers and partners.
- Provide technical advisory and white-glove support to Wasabi's strategic enterprise customers and partners.
This listing is sourced directly from Wasabi Technologies's careers page and normalized into a canonical job model.