Philips

Philips

Medical Safety Manager Complaints Handling

United States of America - Remote Based, United States · Full-time

Sponsorship not specified$133k-$212kDetected 11 days ago
ComplianceMedical DevicesMentoring

About the role

  • Accountable for preliminary clinical assessments for issues alleging injury or death for Philips products as well as providing input for Issue Impact Assessments/HHED.
  • Participate in governance meetings, provide clinical insights for consistent decision-making, and serve as a subject matter expert in post-market surveillance activities to ensure regulatory compliance and patient safety.
  • Your skills include familiarity with CFR, EUMDR, ISO standards, etc.

Responsibilities

  • This role makes harm severity and IMDRF coding determinations and drives continuous improvement initiatives in post market surveillance activities, collaborating with technical experts to resolve issues and support corrective actions.
  • Continuously evaluate and improve post-market surveillance processes, collaborate with global complaint handling and correction teams, and drive solutions to address gaps and enhance efficiency.
  • Communicate post-market clinical insights across businesses, markets, functions, and suppliers to support continuous improvement in complaint handling and corrections and removals for Philips products.
  • Support compliance with global regulations and internal quality standards, implement and refine operational processes for clinical input, and contribute to recruiting, developing, and coaching talent within the team.

Requirements

  • Prior hands-on bedside/clinical experience required.
  • 4+ years of post-market experience required.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
  • You're an excellent communicator with an ability to work well cross functionally, and in a complex global working environment.

Nice to have

  • Certified Professional in Patient Safety (CPPS) preferred.

Compensation

  • The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $133,000 to $212,000.
  • The pay range for this position in AK, DE, HI, MD, MN, and RI is $140,000 to $223,000.
  • The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $149,000 to $237,000.

Benefits

  • You've acquired 10+ years of experience in Medical Safety/Medical Affairs Risk Management in the Medical Device industry.
  • Experience with Issue Impact Assessments, Health Hazard Evaluations, and Risk Benefit Analyses is preferred but not required.
  • You have a bachelor's/master's degree in medical science, Nursing, Respiratory Therapy or equivalent.
  • We are a health technology company.
  • Medical Safety Manager, Complaints Handling

Company info

  • We believe that we are better together than apart.
  • Onsite roles require full-time presence in the company's facilities.
  • Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
  • We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
  • Learn more about our culture.
  • Company relocation benefits will not be provided for this position.

Visa & Work Authorization

  • The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Apply directly at Philips →Create a free account for alerts like thisView Philips immigration profile

This listing is sourced directly from Philips's careers page and normalized into a canonical job model.