Slate Technologies
Client Success Manager
Remote - US ONLY
Sponsorship not specified$70k-$80kDetected 5 days ago
RESTComplianceAccount ManagementCustomer SuccessLeadershipCommunicationProblem Solving
About the role
- At Supporting Cast, we believe in the magic of podcasting.
- Top companies use podcasting to meet their teams where they are: inside their favorite podcast apps.
- Major remote and hybrid employers use podcasts to make their leadership's voices available to employees with a tap of a button.
Responsibilities
- Onboard internal podcasters: You'll guide them through setting up our software, recommended communication strategies, and how to drive podcast adoption.
- Proactively consult with clients: You'll drive employee audience adoption, share best practices, and inspire creative approaches to their pods and their internal communication.
- Become work besties with our clients: Internal communication is all about building trust, and you'll become a trusted colleague and adviser to our clients.
- Create and improve support resources: You'll work on FAQs, guides, and templates to help scale self-serve resources to make our clients' lives easier.
- Passion for the employee experience and pride in making our partners feel supported
Requirements
- We balance that delightful employee listening experience with the security that our clients demand: We're SOC 2 Certified and use SSO to let employees ( only employees) hear these important messages.
- 1-3 years in customer success, account management, or employee engagement communications
Skills
- An interest in using A.I. tools to help scale a fast-growing company
- A love for podcasts-you get why this makes so much sense for distributed teams
Compensation
- You'll also enjoy competitive salary and benefits in a remote-first, mission-driven, and family-friendly team.
Company info
- We're looking for a thoughtful and detail-oriented success manager to help us bring the magic of podcasting into more corporate settings.
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