University of Maryland Global Campus

University of Maryland Global Campus

IT Support Specialist

Campus Phoenix

No sponsorship$47k-$56kDetected 10 days ago
RESTSalesforceCustomer SupportZendeskAdaptabilityCompTIA

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odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

States it is exempt from the H-1B cap

In 1 Department of Labor filing, this employer states it is an institution of higher education — one of the statutory grounds for exemption from the H-1B cap. Cap-exempt employers can file year-round without entering the lottery.Employer's own attestation on a Department of Labor wage determination, not a USCIS determination — exemption is decided per petition.

Files H-1B transfers

8 transfer filings in the last year, covering 8 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • You will be the go-to person for troubleshooting devices such as laptops, internet hotspots, and web applications, while also managing Mobile Device Management (MDM) accounts.
  • Additionally, you will play a hands-on role in our hardware lifecycle by refurbishing physical device returns so they are ready to be redeployed to students.
  • You understand that technical issues can be frustrating, and you approach every challenge with patience, empathy, and persistence.

Responsibilities

  • The Technology Support Team at Campus plays a critical dual role providing responsive support to both our students and faculty, as well as to our internal corporate staff.
  • Manage Digital Identities: Support device management and account provisioning for students across multiple platforms.
  • Oversee Tech Lifecycles: Order and manage replacement devices for students. Manage the "bench" by repairing and refurbishing returned equipment for future use.
  • Collaborate Cross-Functionally: Partner with Admissions, Student Success, and Onboarding teams to improve the end-to-end student experience.
  • Build the Playbook: Identify patterns and trends in support tickets to create proactive solutions and documentation that prevent future issues.
  • However, we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.

Requirements

  • Familiarity with Google Admin Console, Intune, or Jamf.
  • Admin-level knowledge of Zoom or Google Meet permissions.
  • Candidates must be located in or near the Phoenix area to be eligible.
  • Applicants must be located in or near the Phoenix, AZ area to be eligible for consideration.
  • You can translate complex jargon into simple, actionable instructions for non-technical users.
  • You are a Power User: You have hands-on experience with Google Workspace, Chrome OS, and Windows 10/11 troubleshooting.
  • You are Process-Oriented: You have worked with Zendesk/Kustomer/Salesforce or similar ticketing systems and value ticket hygiene, accuracy, and punctuality.

Nice to have

  • MDM Experience: Familiarity with Google Admin Console, Intune, or Jamf.
  • Virtual Classroom Tools: Admin-level knowledge of Zoom or Google Meet permissions.
  • Preferred Certifications:
  • Systems: Google Workspace Administrator or Microsoft 365 Certified: Endpoint Administrator.
  • Networking: CompTIA Network+.
  • What you'll get:
  • Tues-Thurs in-office)
  • Where we're located: Phoenix, AZ

Skills

  • About Campus
  • Campus https://campus.edu/ is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be.
  • The problem is clear:
  • college costs have skyrocketed, but outcomes haven't.
  • Traditional college hasn't kept up with the aspirations of today's students, and they can't afford to wait.
  • Our students graduate with in-demand business and AI skills, ready to launch their careers or transfer to top four-year universities.
  • The world has changed.

Compensation

  • For roles that are available to be filled remotely, base salary will be localized.

Benefits

  • A compensation package that includes a base salary ($47,000 - $56,000) + equity grant
  • Medical Insurance + free Dental and Vision Insurance
  • Fertility benefits via Carrot
  • Flexible Time Away + paid holidays
  • Social events - happy hours, birthday celebrations, holiday parties, & more!
  • Opportunity to make an impact - you'll be an integral player in bringing our vision to life
  • Provide Mission-Critical Support: Respond quickly and accurately to student and faculty technical support needs across multiple channels to ensure learning never stops.
  • You are Reliable: You are willing to work a flexible schedule, including occasional evenings and weekends, to support our live online classes.

Company info

  • At Campus, we've built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes.
  • Unfortunately, we are unable to offer new H-1B visa sponsorship for this position.
  • We are seeking an IT Support Specialist to provide remote support for students and faculty in a fast-paced environment.

Visa & Work Authorization

  • Unfortunately, we are unable to offer new H-1B visa sponsorship for this position.
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This listing is sourced directly from University of Maryland Global Campus's careers page and normalized into a canonical job model.