Zendesk

Enterprise Account Executive

San Francisco, California, United States of America · Exec

Sponsorship not specified$340k-$510kDetected 30 days ago

SalesforceSalesAccount ManagementNegotiationForecastingCustomer SuccessZendeskLeadershipCollaboration

About the role

Proven success navigating complex Enterprise sales cycles involving multi month engagements, proof of concepts, and executive-level stakeholder management.
Demonstrated success selling into Enterprise organizations ($1B+ in revenue), especially within the technology sector.

Proactively identify and pursue opportunities to expand AI and automation adoption, cross-selling and upselling Zendesk's solutions to optimize customer outcomes and profitability.
Manage and nurture key customer relationships to ensure satisfaction, retention, and long-term partnership growth.
Create quarterly territory and account plans, outlining strategies and actionable tactics to increase Zendesk's Enterprise market share in the region.
Lead complex, multi-stakeholder sales cycles, including multi month, value-centric deals with proof of concept stages and AI-enabled solution design.
Build and sustain C-level executive relationships, positioning Zendesk as a trusted advisor in customer experience and AI innovation.
Collaborate cross-functionally with leadership, Customer Success, Solutions Engineering, and Product teams to deliver cohesive, value-driven solutions.

BA/BS degree or equivalent experience required
Skilled in engaging VP and C-level executives, with the ability to articulate the value of AI-powered CX solutions in business terms.
Familiarity with key Sales tools, including Salesforce, Outreach, Clari, Seismic, and Looker.

Strong track record of quota attainment (2 of the last 3 years) and recognition for top performance
President's Club membership a plus.

8+ years of cloud/software B2B sales or solution engineering experience, with a consistent record of exceeding sales targets.

Maintain a robust, well qualified pipeline and accurate forecasting to exceed quarterly and annual revenue goals.

Drive top line revenue growth by acquiring new Enterprise customers across the Bay Area and executing strategies to penetrate top-tier technology and innovation accounts.
Develop a deep understanding of Zendesk's AI and CX platform, aligning our technology to customers' business objectives and transformation goals.
This role must attend our local office for part of the week.

equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
We are an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please click here.

This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.