Americanmontessorisociety
Member Retention Lead (FULLY REMOTE NOT-FOR- PROFIT ASSOCIATION)
Washington, DC, United States · Full-time
Sponsorship not specified$65k-$75kDetected 12 days ago
CRMAccount ManagementCustomer SuccessCustomer SupportResearchLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- About the American Montessori Society The American Montessori Society (AMS) is the foremost association championing Montessori education, representing a global network of more than 20,000 individual members.
- AMS is classified as a 501(c) (3) tax-exempt, nonprofit organization.
- Position involves work-related travel in the United States two times per year including the Annual Conference in March of each year and an All Staff retreat in July of each year.
Responsibilities
- Partner with the Senior Director to execute and continuously refine renewal outreach strategies for school and individual members, including targeted engagement plans for at-risk members
- Lead proactive outreach to members including onboarding check-ins, mid-year touchpoints, and pre-renewal engagement to strengthen member satisfaction, connection, and long-term retention
- Monitor renewal activity and member engagement trends, identify retention risks and opportunities, and share insights and recommendations to support retention planning and decision-making
- Collaborate with the Senior Director and Marketing team on the development, implementation, and assessment of retention campaigns and member communication strategies
- Maintain accurate renewal records, oversee timely processing of renewals, and help identify opportunities to improve renewal processes, workflows, and member experience operations
- Serve as a primary point of contact for member questions, concerns, and support needs
- Membership Operations Support
- Manage invoicing, payments, and follow-up on outstanding balances i
- Maintain accurate member records and documentation within the database
- Support continuous improvement of workflows by identifying inefficiencies
Requirements
- Must be eligible to work in the United States.
Compensation
- Position involves work-related travel in the United States two times per year including the Annual Conference in March of each year and an All Staff retreat in July of each year.
- Participate in the execution of the Annual Conference and other events with a focus on member experience
Benefits
- Support engagement initiatives including AMS Connect, Resource Library, and other member benefits
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