Action Property Management

Operations Supervisor - Luxury High-Rise ( Lumina)

San Francisco, CA

Sponsorship not specified$80k-$85kDetected 27 days ago

Operations ManagementCustomer SupportControlsLeadershipCommunicationCollaborationMentoringOrganizational SkillsMicrosoft Office

About the role

Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Responsibilities

Hire, train, manage, mentor, and support the front desk team to ensure consistent high-quality service.
Conduct building walkthroughs and regular inspections to ensure cleanliness and the proper functionality of its components.
Create SOPs for the Front Desk team as needed and present them to the AGM and GM for review.
Deliver an exceptional resident and guest experience through consistent, high-quality service.
Build positive relationships with residents and respond to inquiries in a timely and professional manner
Support resident engagement initiatives, community events, and special programs.
In collaboration with the Management team, develop, implement, and maintain departmental Standard Operating Procedures (SOP's).
Manage and track front desk supplies and ensure the area is organized and well-maintained.
Conduct coaching sessions with individuals and document disciplinary action taken.
Manage the Employee Retention budget and recognize employees on their birthdays.

Requirements

The candidate must have exceptional communication skills and critical thinking.
Minimum of 2 years of experience in luxury hospitality, residential property management, customer service, or related service-focused environments.
Assist with incident documentation and review security footage when required.

Nice to have

High School Diploma or equivalent required
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Skills

Minimum of 2 years of supervisory or management experience.
Strong leadership, communication, and interpersonal skills.
Demonstrated ability to resolve resident or guest concerns professionally and effectively.
Proficiency with Microsoft Office and related technology applications.
Flexibility to work evenings, weekends, holidays, and special events as business needs require.

Compensation

Compensation: Up to $85k base/year, plus benefits/perks!

Benefits

Competitive salary, health insurance, and 401(k) matching for qualifying team members.
Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.

Company info

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Elevate the Resident Experience at One of San Francisco's Premier Luxury Residential Communities
Are you a hospitality leader who thrives on delivering exceptional service and creating memorable experiences?
Action Property Management is seeking an experienced Operations Supervisor to lead the Resident Relations and Concierge team at Lumina, one of San Francisco's premier luxury high-rise communities.
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management.
Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
This is an exciting opportunity for a hospitality professional with experience in luxury hotels, high-rise residential communities, private clubs, or premium guest service environments who is passionate about leading teams, elevating service standards, and building lasting resident relationships.
The Operations Supervisor is responsible for leading the daily operations of the Front Desk, also known as the Resident Relations team, monitoring building cleanliness and proper maintenance, and ensuring a seamless, personalized experience for residents, guests, visitors, and vendors.
This position oversees team performance, service standards, resident relations, and front desk operations, among other operational tasks, while fostering a culture of professionalism, accountability, and hospitality.
The ideal candidate is a polished service professional with experience leading front office, operations, concierge, resident services, or guest services teams within luxury hospitality, high-rise residential, or private club environments.

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