Duo Security

Duo Security

Service Now Customer Support Engineer II (Full-Time) - United States

Research Triangle Park, North Carolina, United States of America · Mid · Full-time

No sponsorship$76k-$98kDetected 28 days ago
GitAWSCloud PlatformsCI/CDSite Reliability EngineeringPlatform EngineeringRESTOAuthCybersecuritySOC OperationsJiraConfluenceStakeholder ManagementProcess ImprovementCustomer SupportCiscoCommunicationCollaboration

About the role

  • The application window is expected to close on: 06/27/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
  • Improve change management processes by supporting standard change models, release governance, audit readiness, and FedRAMP-aligned change control practices.

Responsibilities

  • As a ServiceNow Customer Support Engineer, you will design, maintain, and optimize ServiceNow capabilities that support Cisco's cloud, platform, and security operations - helping drive automation, operational efficiency, and compliance across the Security & Trust Organization.
  • Working closely with Engineering, SRE, and Security teams, you will: Design and maintain ServiceNow solutions including CMDB enhancements, Discovery patterns, service catalog items, workflows, routing logic, and task templates aligned to platform and cloud operations.
  • Develop and support integrations using MID Servers, REST APIs, webhooks, OAuth, and approved credential management solutions.
  • Maintain alignment between ServiceNow data and AWS environments, including accounts, organizational structures, regions, IAM roles, and infrastructure ownership metadata.
  • Support onboarding, lifecycle management, and operational processes for security and observability tools including Splunk, Tenable, Aqua, Trend DSM, AWS Security Hub, GuardDuty, CloudTrail, and Config.
  • Partner with Platform Engineering, SRE, and Security teams to translate operational requirements into scalable ServiceNow solutions.
  • Create and maintain knowledge base content, technical documentation, and self-service resources that improve operational efficiency and user adoption.
  • We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
  • Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
  • Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless.

Nice to have

  • Completion within the past 3 years, or current enrollment with expected completion within 12 months, of a Bachelors + 2 years of relevant experience or Masters + 0 years of relevant experience.
  • Experience supporting integrations using MID Servers, REST APIs, OAuth, credential management solutions, and JSON-based data exchanges.
  • Must be legally authorized to work in the U.S. without current or future need for visa sponsorship.
  • Experience supporting AWS GovCloud, FedRAMP, or other highly regulated environments.
  • Familiarity with GitLab CI/CD, GitHub workflows, Jira, Confluence, or similar engineering collaboration and automation platforms.
  • Experience supporting security operations, observability platforms, or SOC-adjacent workflows involving tools such as Splunk, Tenable, or AWS security services.
  • Strong communication, documentation, and stakeholder management skills with the ability to translate technical requirements into scalable operational solutions.
  • Demonstrated ability to improve platform adoption through automation, process optimization, self-service enablement, and continuous improvement initiatives.

Skills

  • The Security and Trust Organization (S&TO) is dedicated to cultivating an innovative, growth-focused culture.

Compensation

  • Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $76,300.00 to $98,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
  • The full salary range for certain locations is listed below.
  • Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan.
  • The applicable full salary ranges for this position, by specific state, are listed below:

Benefits

  • Please see the Cisco careers site to discover more benefits and perks.
  • Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
  • Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Company info

  • $81,800.00 - $124,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
  • Cisconians power the future.
  • We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale.
  • The depth and breadth of our technology doesn't just benefit our customers - it also means limitless opportunities for us to experiment and learn.
  • We understand the power each of our unique backgrounds bring when we work together.
  • Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life's best work.
  • At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond.
  • These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
  • We are Cisco, and our power starts with you.

Visa & Work Authorization

  • Relevant fields include: Computer Science, Software Engineering, Information Systems, Cybersecurity, or related disciplines. • Experience administering or developing within the ServiceNow platform, including ITSM modules such as Incident Ma
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This listing is sourced directly from Duo Security's careers page and normalized into a canonical job model.