Iherb

Iherb

Sr. Software Engineer II - AI

Home Office, CA · Senior

Sponsorship not specified$187k-$235kDetected 11 days ago
PythonFull-Stack DevelopmentCode ReviewGitVector DatabasesMachine LearningLLMsRAGLLMOpsMLOpsExcelLogisticsVendor ManagementTest AutomationMicrosoft Office

About the role

  • This includes RAG pipelines over the iHerb catalog and customer reviews, LLM-driven personalization, a conversational Wellness Agent, agentic workflow systems, and the evals and MLOps layer that makes AI features production-grade and repeatable.
  • Specializations within this track include: RAG and personalization, agent framework and tool use, evals and guardrails, and LLM application development for internal business functions such as marketing automation and BI agents.

Responsibilities

  • Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
  • Engineers here own what they ship; there is no separate ops handoff.
  • Software Engineer II - AI will lead the build of GenAI-powered product experiences and the shared AI platform infrastructure that powers them.
  • Design, build, and operate production AI features: RAG pipelines, LLM-driven recommendations, conversational agents, or agentic workflow automation.
  • Document AI system design decisions, evaluation results, and operational lessons in the shared knowledge base.
  • Own the observability of AI systems you build: latency, cost, quality drift, and error rates; participate in on-call rotation and respond to production incidents.
  • Production ownership: experience owning features end-to-end from spec through deployment, observability, and on-call. Engineers here own what they ship; there is no separate ops handoff.
  • Code quality fundamentals: strong grasp of software design principles, automated testing, code review, and CI/CD.

Requirements

  • Generally requires a minimum of 10+ years of software engineering experience.
  • Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
  • Python proficiency
  • Familiarity with vector databases, embedding models, or semantic search.
  • High degree of accuracy and attention to detail
  • Excellent organization skills and ability to multi-task
  • The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
  • While performing the duties of this job, the Team Member is regularly required to talk and hear.
  • The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.

Nice to have

  • Exposure to MLOps tooling or model deployment pipelines.
  • Contributions to internal developer tooling, golden path standards, or SDLC process improvements.
  • Experience with e-commerce platforms, product catalogs, or high-traffic consumer applications.
  • Experience working in globally distributed teams.
  • Track record of documenting architectural decisions, writing RFCs, or contributing to engineering wikis.
  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Skills

  • Write LLM applications and integrations with marketing platforms, BI tools, or customer-facing product surfaces.
  • Use AI-driven SDLC tooling such as Claude Code as a daily practice for both AI and non-AI code.
  • hands-on experience shipping production code with AI-assisted development tools such as Claude Code, GitHub Copilot, or Cursor.
  • The bar is not awareness; it is daily use in delivering real software.
  • Knowledge, Skills and Abilities:

Compensation

  • The expected salary range for this role is $187,000.00 - $235,000.00 USD.
  • The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

Benefits

  • The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

Company info

  • Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.
  • Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.
  • Member may occasionally lift or move office products and supplies up to 25 pounds.
  • Proper lifting techniques required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • For A Better You
  • At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone.
  • As a team member, we'll empower you to live this promise each day as you make a truly global impact in your career.
  • We constantly strive for innovation, while transforming and improving the online shopping experience for our customers.
  • We believe that individually we are incredible, but when we come together, our growth is infinite.
  • In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.
  • Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what's expected, turning challenge into change.
  • If you're ready for it, we want you to join our team.
  • Get started now.

Equal opportunity

  • iHerb is an Equal Opportunity employer.
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This listing is sourced directly from Iherb's careers page and normalized into a canonical job model.