Point72
IT Operations Engineer, End User Computing
New York, NY
Sponsorship not specified$90k-$110kDetected 8 days ago
PowerShellAgileCustomer SupportCommunicationCollaboration
About the role
- We're a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies.
- For more information, visit https://point72.com/.
Responsibilities
- Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience
- Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams
- Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency
- Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution
- Manage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports
- Own the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence
- Experience using an incident tracking system to document, track, and report incidents, problems, and service requests
- Availability to provide rotational 24x7 on-call support and flexibility for domestic and international travel
- Support for employee-led affinity groups representing women, people of color and the LGBT+ community
- Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies.
Requirements
- Minimum 4 years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems
- Bachelor's degree in technology, computer science, or a related discipline from an accredited institution
- When you work here, we provide:
Skills
- A Career with Point72's Technology Team
Compensation
- The annual base salary range for this role is $90,000-$110,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package.
Benefits
- Fully-paid health care benefits
- Generous parental and family leave policies
- Tuition assistance
- The annual base salary range for this role is $90,000-$110,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package.
- Provide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations
- Perform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness
- Strong client service skills, self-direction within a global team, and an appetite for learning new technologies
- We invest in our people, their careers, their health, and their well-being.
- Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
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This listing is sourced directly from Point72's careers page and normalized into a canonical job model.