Serval
Technical Product Marketing Manager
San Francisco · Staff+
Sponsorship not specified$40k-$60kDetected 48 days ago
Agentic AILeadershipCommunicationPublic Speaking
About the role
- Our customers experience Serval primarily through the work of our Deployment Strategists.
- A core responsibility of this role is accelerating a DS's jump from onboarded to fully productive.
- With plans to grow to 40 to 60 DS by the end of the year, it is critical that we compress ramp time and accelerate impact as much as possible.
Responsibilities
- Own the formalization of DS training and extend it to SIs and future partners so they can deploy Serval to our standard
- Partner closely with Engineering and DS leadership to ensure strategists are prepared to deploy and support new capabilities effectively, and establish a workflow that converts every release and product update into draft enablement within days, not weeks
- Sit in on pilot and deployment calls regularly to understand what's working and what's not, then design agentic
- Sit in on pilot and deployment calls regularly to understand what's working and what's not, then design agentic AI workflows that mine those calls at scale: auto-surfacing recurring blockers, common questions, and the patterns behind successful deployments so enablement updates itself based on what's actually happening in the field
- Prototype, deploy, and own an AI-powered enablement engine: agents that draft playbooks, certification modules, and training content from product specs, deployment-call insights, and your own frameworks, with you setting the standard, reviewing the output, and keeping quality high
- Become the internal model for how a modern enablement function operates: measurably more output per person, faster time-to-ramp, and a training and certification library that stays current automatically as Serval ships, since we should be the best example of the leverage our own product promises
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors.
Requirements
- The ideal candidate is a technical enablement builder with high product aptitude, strong public speaking skills, and a track record of ramping technical, customer-facing teams in B2B technology companies.
- Technical experience in one of the following forms: a CS or engineering undergraduate degree, or experience as a deployment engineer or deployment strategist
Nice to have
- 4+ years of technical enablement or customer-facing deployment experience at a high-growth B2B technology company.
- This role will be leveled according to the number of years of experience
- Strong oral and written communication for various audiences, including technical content
- Comfort using AI tools in your daily workflow and genuine excitement about building agentic systems to scale your own output (direct experience is a plus, aptitude and appetite are required)
- Bachelor's required
Compensation
- $40k-$60k
Benefits
- Build and scale the DS enablement program, including training, deployment certification, and ongoing technical education
- We build intelligent agents that understand real-world workflows and execute them end-to-end - replacing manual processes and rigid legacy systems with adaptive, learning software.
Company info
- Serval http://serval.com is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end - replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
- At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don't just respond to requests - they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
- Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we're building the universal AI operations layer - a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
- We're backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.
- Serval http://serval.com is an AI-native automation platform transforming how enterprises operate.
- Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
- At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows.
- Our agents don't just respond to requests - they reason, take action across systems, and continuously improve with usage.
- What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
- Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation.
- Long term, we're building the universal AI operations layer - a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
- Be a key player in shaping the success of our product and company.
- Join a culture that values innovation, ownership, accountability, and fun.
This listing is sourced directly from Serval's careers page and normalized into a canonical job model.