Affinity Hospice
Customer Success Operations Analyst
Canada (Remote)
Sponsorship not specified$68k-$85kDetected 68 days ago
Data StructuresData VisualizationProject ManagementSalesforceCRMSalesExcelCustomer SuccessLeadership
About the role
- Do you want to work at a high-growth company where your impact is seen and rewarded?
- Are you looking for the autonomy to do your best work?
- We are seeking a Customer Success Operations Analyst to accelerate revenue growth and enable us to scale.
Responsibilities
- Serve as the primary point of contact for quoting and renewal support on the CS side, troubleshooting issues in Salesforce and our quoting tools, managing cases promptly, and ensuring a seamless quote-to-close process
- Build and maintain lifecycle processes, playbooks, and automation rules that support customer outcomes and business growth
- Create and coordinate key reporting for leadership, translating data and insights into executive dashboards on customer adoption, renewals, expansions, and churn
- Support internal change management activities for standard processes and tools across customer-facing teams
- Understand and prioritize the needs of Customer Success, Support, Onboarding, and Customer Marketing teams to inform a cohesive operational strategy
- Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.
- With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals.
Requirements
- 2-5 years of experience in Revenue Operations, Customer Success Operations, or Sales Operations at a high-growth B2B SaaS company
- Experience supporting quoting, renewals, or billing workflows: you've helped troubleshoot pricing or contract issues and understand how quotes flow through a system, even if you haven't owned CPQ directly
- Strong understanding of SaaS metrics (ARR, GRR, NRR, churn) and post-sale finance terminology (billing, revenue recognition, renewals)
Nice to have
- Experience with Customer Success platforms like Gainsight, ChurnZero, Totango, or similar
- Experience with MonetizeNow or other quoting/billing tools
- Familiarity with BI tools like Looker, Tableau, or Amplitude
- Experience in the CRM, data services, or private capital/financial services space
- What you'll enjoy at Affinity:
- To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Skills
- comfortable navigating reports, dashboards, and data structures, and able to troubleshoot issues that span Salesforce and connected tools
- Expert Excel/Google Sheets skills, including experience manipulating large datasets
- Comfortable operating in a fast-paced environment with evolving priorities and ambiguity
- Strong attention to detail and project management skills
- A reasonable estimate of the current range is $68,000.00 - $85,000.00 CAD Base.
- About Affinity
- We use E-Verify
- Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.
Compensation
- Assist with end-of-quarter CS compensation reports and audit process
Benefits
- We cover both you and your dependents' extended health benefit premiums and offer flexible personal & sick days to support your well-being.
- Retirement Planning: We offer an RRSP plan to help you plan for your future.
- Learning & Development: We provide an annual education budget and a comprehensive L&D program.
- Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
Company info
- As owners, we take pride in everything we do.
- We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
- We're an AI-forward company, and we're looking for someone who shares that mindset.
- We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running.
- Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed.
Apply directly at Affinity Hospice →Create a free account for alerts like thisView Affinity Hospice immigration profile
This listing is sourced directly from Affinity Hospice's careers page and normalized into a canonical job model.