Beyond Finance
Production Support Engineer
Chicago, IL · Contract
Sponsorship not specified$100k-$125kDetected 13 days ago
JavaScriptRubyGitAWSCommunicationCollaboration
About the role
- You will be the bridge between code and customer.
- This is an in-person role in our Chicago office.
Responsibilities
- The Production Support Engineer will
- Lead blameless post-mortem sessions to dissect failures. Be responsible for translating technical items into documented systemic improvements.
- Perform in-depth troubleshooting and analysis to resolve bugs, identify workflow enhancements and other functional errors.
- Own and evolve the observability strategy. Move us from reactive alerts to predictive insights.
- Dive into Ruby code, review GitHub PRs, manage feature flags, and run production jobs to keep things moving.
- Lead problem management. Identify systemic trends and partner with Product teams to prioritize permanent fixes over temporary band-aids.
- Drive continuous improvement by identifying and implementing enhancements to support tools, workflows, and documentation.
- Drive critical escalations in technically challenging situations in collaboration with engineering, product, and other IT teams.
Requirements
- Hands-on experience with Observability/APM tools.
- Experience supporting incident response.
- You can help keep a bridge organized and contribute to driving issues toward resolution.
Compensation
- $100,000 - $125,000 USD
Benefits
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- While you make a difference for others, we'll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us.
Company info
- At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future.
- Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future.
- While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level!
- If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
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This listing is sourced directly from Beyond Finance's careers page and normalized into a canonical job model.