Cresta
Senior Software Engineer, Backend (AI Agent)
United States (Remote) · Senior
Sponsorship not specified$205k-$270kDetected 6 days ago
Backend DevelopmentSQLNoSQLAWSGCPAzureCloud PlatformsDockerKubernetesgRPCMachine LearningAgentic AICybersecurityResearchLeadershipCommunication
About the role
- As a Senior Software Engineer, your goal will be to ensure that our AI Agents are backed by the most reliable and scalable server solutions.
- This includes designing and maintaining the server architecture that handles real-world, high-volume interactions and ensures high availability and performance.
- While we're focused on server optimization and data management rather than pure research, you'll be working with some of the most advanced technologies in the cloud and server space.
Responsibilities
- Design, develop, and maintain scalable and robust backend architectures for Cresta's AI Agent solutions and proprietary models.
- Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities.
- Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability.
- Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents.
- Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases.
- Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.
- Come build that future at Cresta.
Requirements
- Bachelor's degree in Computer Science or a related field.
- 5+ years of experience in backend system architecture, cloud services, or related technology fields.
- Proficient in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST.
- Previous experience working with Virtual Agent or AI Agent systems.
- Experience in containerized application deployment using Kubernetes and Docker in microservices architectures.
- Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards.
Compensation
- $205,000-$270,000 + Offers Equity
- Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people.
- We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
- The posted base salary range represents what we expect to pay for this role in a given location.
- In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Monthly wellness and communication stipend to keep you connected and balanced
- We offer a comprehensive and people-first benefits package to support you at work and in life:
- Remote work setup budget to help you create a productive home office
- In-office meal program and commuter benefits provided for onsite employees
Company info
- Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
- We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
This listing is sourced directly from Cresta's careers page and normalized into a canonical job model.