Arvo
Account Manager / Customer Success
Boston, Massachusetts, United States · Full-time
Sponsorship not specified$60k-$70kDetected 12 days ago
Project ManagementSalesforceCRMSalesAccount ManagementCustomer SuccessCustomer SupportMedical DevicesCommunicationTime Management
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Account Manager Location: Boston, MA 02210, United States Job Type: Full-Time, on site, permanent.
- Performance-based bonuses and incentives linked to objectives and account growth.
- Job Overview Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team.
Responsibilities
- Manage the complete client lifecycle, including onboarding, training, account management, renewals, and upselling activities.
- Maintain regular communication with clients to strengthen relationships, provide support, and reinforce return on investment.
- Drive subscription renewals and support ongoing revenue growth initiatives.
- Troubleshoot client concerns and collaborate with internal teams to ensure timely resolution of issues.
- Deliver exceptional customer service and contribute to the continuous improvement of client engagement strategies and processes.
- Maintain accurate client records and activity tracking within CRM systems.
- Strong organisational and time management skills with the ability to manage multiple accounts simultaneously.
- This is an exciting opportunity for a commercially minded professional who thrives on building long-term client partnerships, driving retention, and identifying growth opportunities within existing accounts.
Requirements
- Strong understanding of customer success metrics including renewals, churn, monthly recurring revenue (MRR), and customer lifetime value (LTV).
Skills
- Excellent verbal and written communication skills, with the ability to inspire and engage others.
- Experience within the medical device industry is advantageous but not required.
Compensation
- Base Salary $60,000 - $70,000 per annum.
Benefits
- Facilitate device deployment and guide healthcare providers through setup and training requirements.
- Experience within subscription-based business models such as SaaS, healthcare technology, or medical devices would be advantageous.
- Excellent communication and relationship-building skills with the ability to engage confidently with healthcare professionals and decision-makers.
- Passion for healthcare innovation and technology.
- Advantageous Experience Previous experience within the medical device industry.
- Exposure to orthopaedics, chiropractic care, physiotherapy, or related healthcare environments.
- Experience supporting healthcare practices or medical centres.
- Interested in working within a fast-growing healthcare technology environment.
Company info
- A genuine passion for educating and empowering customers, ensuring they have the tools and knowledge to succeed.
This listing is sourced directly from Arvo's careers page and normalized into a canonical job model.