Saronic

Saronic

Associate IT Technician

Austin, TX

Sponsorship not specifiedDetected 19 days ago
CybersecurityComplianceCustomer SupportCommunicationProblem Solving

About the role

  • You will be responsible for setting up and staging new hire systems, screening tickets for escalation and assisting the team with ongoing projects.

Responsibilities

  • Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
  • Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
  • Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
  • Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
  • Work closely with cross-functional teams to provide an excellent experience in support of the business.

Requirements

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Ability to troubleshoot hardware, software, and networking issues.
  • Experience with Windows and macOS operating systems.
  • Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
  • Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
  • Previous role with customer service experience.
  • Bonus Qualifications:

Nice to have

  • Familiarity with Department of Defense (DoD) or military industry projects.
  • Knowledge of autonomous systems or maritime technology.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Occasional standing and walking within the office.
  • Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
  • Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
  • Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).
  • IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Skills

  • Saronic is seeking a talented and organized Associate IT Technician.

Compensation

  • Industry-standard salaries with opportunities for performance-based bonuses
  • Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses

Benefits

  • Medical Insurance: Comprehensive health insurance plans covering a range of services
  • Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
  • Time Off: Generous PTO and Holidays
  • Parental Leave: Paid maternity and paternity leave to support new parents
  • Retirement Plan: 401(k) plan with company match
  • Stock Options: Equity options to give employees a stake in the company's success
  • Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
  • Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

Company info

  • We are also committed to providing reasonable accommodations for qualified individuals with disabilities.

Visa & Work Authorization

  • If this role is based in the United States, it requires access to export-controlled information or items that require "U.S. Person" status
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This listing is sourced directly from Saronic's careers page and normalized into a canonical job model.