Brightree
Senior Customer Support Specialist
Peachtree Corners, GA, United States · Senior
Sponsorship not specified$31k-$41kDetected 26 days ago
SQLExcelCustomer SupportCommunicationProblem SolvingCritical ThinkingMicrosoft Office
About the role
- Brightree is a leading provider of cloud-based software solutions that help post-acute care providers streamline operations and improve patient outcomes.
- Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
Responsibilities
- Deliver high-quality, consultative support for Brightree applications and related services in a professional, efficient, and customer-focused manner
- Accurately track and manage all support interactions, ensuring timely follow-up and thorough documentation
- Partner cross-functionally with Product, Engineering, and other internal teams to escalate and resolve issues effectively
- Contribute to continuous process improvements that enhance the overall customer support experience
- Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
Requirements
- Strong technical aptitude with the ability to troubleshoot complex issues using a logical, structured approach
- Experience with SQL
- Experience with Brightree software
- Ability to thrive in a fast-paced, collaborative, and customer-centric environment
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Bachelor's degree in Business, Technology, Computer Science, or related field (or equivalent practical experience)
- Experience supporting SaaS platforms or business management software
- Experience contributing to or maintaining knowledge base systems
- 3+ years of experience in SaaS customer support, application support, or help desk environments supporting external customers
- Proven ability to manage and resolve challenging customer situations with professionalism and urgency
- Excellent communication, interpersonal, and customer service skills
- Strong attention to detail with the ability to document issues clearly and accurately
- Self-starter with a strong sense of ownership, accountability, and continuous improvement
- Familiarity with healthcare, post-acute care, or related industries
Skills
- Ideal shift is 9am - 6pm ET.
- $30.91 - $41.21/hr
- Joining us is more than saying "yes" to making the world a healthier place.
- It's discovering a career that's challenging, supportive and inspiring.
Compensation
- At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
Benefits
- Employees scheduled to work 30 or more hours per week are eligible for benefits.
Company info
- Create and maintain detailed documentation, including knowledge base articles, issue logs, and resolution steps to support internal teams and customers
- Identify trends or systemic issues that may impact multiple customers and proactively communicate insights, risks, and recommended solutions
- Stay current on Brightree product updates, enhancements, and industry trends to provide informed guidance to customers
- We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent.
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This listing is sourced directly from Brightree's careers page and normalized into a canonical job model.