Stellar Health

Lead, Customer Success

New York · Director

Sponsorship not specifiedDetected 44 days ago

Project ManagementOKRsAccount ManagementCustomer SuccessCommunicationPublic Speaking

About the role

We bring our Customers and the providers who use our platform through the journey of succeeding in value based care.
This role works closely with and is supported by a Director of Customer Success, who is present at the large majority of client meetings and is accountable for the overall account strategy.

As a Lead, Customer Success you will:
Diagnose barriers to program performance, identifying areas for intervention and developing data-driven mitigation strategies in partnership with your Director.
Manage day-to-day operational coordination with internal teams (Network, Technical Implementation, Product, etc.) to keep account workstreams on track.
your Director will lead or co-lead the large majority of meetings with key account stakeholders.
Prepare for and participate in client meetings, presenting materials and responding to client questions; your Director will lead or co-lead the large majority of meetings with key account stakeholders.
Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.

You have strong analytical skills and attention to detail, and love working with data
You are an exceptional communicator - written and verbal - and love telling stories with numbers
You are experienced in prioritization and project management
You are able to challenge the customer's thinking through insights and analysis and use data to demonstrate ROI
You are able to crisply articulate problems and solutions
You have the ability to balance multiple priorities, communicate roadblocks, and work effectively, even when operating under uncertainty
Support renewal and expansion efforts by maintaining a strong understanding of account performance and contributing analysis and materials to renewal and growth conversations led by your Director and Enterprise Growth.

Medical, Dental and Vision Benefits
Universal Paid Family and Caregiver Leave
Wellhub+ Gym Memberships
Pre-tax commuter benefits, HA, FSA plans
Company sponsored One Medical memberships and Citibike memberships
Medical Travel Benefits
JOON, a flexible lifestyle spending account that gives our team a monthly stipend to spend on what matters most to them
Stock Options & a 401k matching program
Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews.
Proactively assess and monitor customer health via key performance indicators and trends, flagging risks and opportunities to your Director for strategic response.

producing analyses, preparing account materials, managing internal coordination, and contributing meaningfully to client conversations.
This role is customer-facing, analytical, and deeply cross-functional - our team partners broadly across the full Stellar organization, working closely with our Engineering, Sales, Provider Operations, and Product teams to ensure we are effectively deploying Stellar's technology and services.

all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other

This listing is sourced directly from Stellar Health's careers page and normalized into a canonical job model.