Ultra
Fleet Support Specialist
New York, USA
Sponsorship not specifiedDetected 1 day ago
Customer SupportAR/VR
About the role
- You're excited to use your technical knowledge to keep their robots productive.
Responsibilities
- Maintain and improve our triage knowledge base so the whole team resolves issues faster over time.
- Experience in a customer-facing technical support role.
- Overview We're seeking a Fleet Support Specialist to join our NYC-based team and serve as the first line of defense keeping our fleet running.
- You know how to surprise and delight customers by building strong relationships in every interaction and properly setting + overdelivering on expectations.
Requirements
- You bring an extreme sense of urgency to your work - you move quickly and decisively to get things done, and you are always trying to think one step ahead.
- You have a knack for understanding how complex systems work, even the ones you can only see through logs and dashboards.
- You're an excellent communicator over Slack, text, and phone, and you can stay calm and clear while a customer is under pressure.
- Who You Are You bring an extreme sense of urgency to your work - you move quickly and decisively to get things done, and you are always trying to think one step ahead.
- You'll monitor robots in production, catch issues before customers do, and resolve as much as possible remotely, escalating to our field team only when hands on the machine are truly required.
Benefits
- Bonus Skills Computer administration, networking, and familiarity with ticketing or monitoring tools.
Company info
- You have solid technical troubleshooting instincts and enjoy working closely with customers.
This listing is sourced directly from Ultra's careers page and normalized into a canonical job model.