Kraken Kinetics
IT Support Specialist
Pinehurst, NC · Full-time
Work authorization required$60k-$75kDetected 1 day ago
iOSOnboardingCustomer SupportCommunicationCollaborationMicrosoft OfficeSharePointCompTIA
About the role
- Kraken Kinetics designs and manufactures advanced kinetic solutions that enable modern warfighting capabilities for the United States Armed Forces and its allies. We specialize in mission-tailored warheads and firing systems for unmanned and autonomous weapon platforms, delivering production-ready solutions at speed to address urgent national security
- Our team brings decades of specialized Department of War experience across the full lifecycle of kinetic system development—from concept and design through testing, manufacturing, and operational deployment. Built on a foundation of work that helped lead the DoW into the era of kinetic drones, Kraken Kinetics combines commercial agility with deep technical
Responsibilities
- Provide Tier 1-2 support for employees on devices, connectivity, and Microsoft 365 services.
- Own the help desk request: intake, triage, resolution, and escalation to the IT Manager / Systems Administrator when needed.
- Support new hire onboarding and departing employee offboarding: hardware setup/retrieval and basic account access, in coordination with the IT Manager.
- Maintain support documentation, quick-reference guides, and a knowledge base for common issues.
- Deliver a positive, professional support experience and identify recurring issues worth escalating for a permanent fix.
- As the team grows, help train and coordinate additional support staff.
- Front-Line Support
- Maintain ticket response and resolution times that reflect a positive employee support experience.
Requirements
- Working knowledge of Windows, macOS, and iOS device management.
- Comfort following documented security and configuration standards set by IT leadership.
- Requirements
- 2-4 years of professional experience in IT help desk, desktop support, or end-user technical support.
- Familiarity with Microsoft 365 (GCC or GCC High preferred), including Teams, OneDrive, SharePoint, and Outlook.
- Strong customer service orientation and clear, patient communication with non-technical staff.
Nice to have
- Certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate (not required at this time, as the company does not yet handle CUI).
- Prior experience in a defense, aerospace, or government contracting environment.
- Experience with endpoint management tools such as Intune.
- Experience training end users on new tools or platforms.
- Kraken Kinetics is committed to offering a competitive compensation package to attract and retain top talent.
- Security Requirement
- Security Statement: This position requires special access to U.S. government information.
- You must be a U.S. citizen for consideration
Benefits
- Generous PTO policy
- Comprehensive medical coverage (80% company-paid for employee + dependents).
- Vision & dental (100% company-paid)
- Short and long-term disability coverage (100% company-paid)
- Generous 401(k) retirement plan
- Company-paid life insurance
- imaging, issuance, configuration, maintenance, and retirement for Windows, macOS, and iOS devices.
- Manage device issuance, configuration, and retirement across the company's device fleet.
Company info
- [ Video Link] https://youtu.be/gXuJhhVhcn8
- Kraken Kinetics is an equal opportunity employer.
- We are committed to creating an inclusive environment for all employees and welcome applicants of all backgrounds.
Visa & Work Authorization
- US Citizen
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This listing is sourced directly from Kraken Kinetics's careers page and normalized into a canonical job model.