Wk
CS Manager (Customer Service Assistant Mgr.) – Hybrid (WI-Madison) R0058426
USA - Madison, WI, Junction Rd
No sponsorship$61k-$106kDetected 20 days ago
CRMAccountingCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementMentoring
About the role
- This role involves guiding team members to ensure they meet performance goals, resolve customer issues, and provide exceptional service.
- Your leadership will not only foster a positive work environment but also contribute to customer satisfaction and loyalty, making a significant impact on our company's success.
- Hybrid: Eight days a month, we come together in the closest office ( WI-Madison ) within 50 miles to experience the value of connecting with colleagues.
Responsibilities
- Collaborate with other departments for process improvements.
- Maintain a positive and motivating work environment.
Requirements
- Ability to guide and motivate a team.
Skills
- Communication: Clear and effective verbal and written communication.
- Customer Service Tools: Familiarity with customer relationship management (CRM) software.
- Familiarity with customer relationship management (CRM) software.
Compensation
- $60,700.00 - $106,000.00 USD
- Compensation range listed is based on primary location of the position.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Benefits
- Full details of our benefits are available upon request.
- Manage team schedules to ensure adequate coverage.
- This role is eligible for Bonus.
Company info
- BizFilings https://www.wolterskluwer.com/en/solutions/bizfilings/about-us | Link | https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
- WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors.
- We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
- Division/BU About Us: BizFilings https://www.wolterskluwer.com/en/solutions/bizfilings/about-us | Link | https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/
Visa & Work Authorization
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
This listing is sourced directly from Wk's careers page and normalized into a canonical job model.