Marmon

Director of Aftermarket

Cedar Rapids, IA · Director

Sponsorship not specifiedDetected 5 days ago

HRCustomer SupportLeadershipCommunicationProblem SolvingMentoringLean Manufacturing

About the role

We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
Description: Responsible for all aspects of performance for the technical customer service, service & repair, parts room, and dealer/distributor development teams including achievement of financial, growth, and operational goals.
Work collaboratively with KT Pacers' other leaders and associates to achieve targeted safety, productivity, and quality expectations with a customer centric focus.

Create a Safety First and Always Culture and champion the safety of all employees; lead through example and build a Safety First and Always commitment from all associates at all levels of the organization when on the KT Pacer premises or performing official KT Pacer business off premises.
Champion attracting and retaining key dealer/distributors and grow KT Pacer's business with these partners over time via engaging in strategies that enhance customer value through dealer/distributor engagement
Create a environment that results in consistent performance and achievement while cultivating a positive workplace culture
Maintain interaction and keep open communication with associates by answering questions and explaining policies and procedures; monitor and actively cultivate associate morale; respond to, prioritize, and act upon ideas to improve associate engagement

Bachelor's Degree in applicable field
Minimum 10 years of experience in Customer Service, Service & Repair, Materials Management, or related field
Demonstrated ability to handle multiple projects/priorities simultaneously
Must be able to pass background and drug screening
Have manufacturing, parts, and/or service experience with a Trailer, Truck Body, or Motor Vehicle Manufacturer
Excellent (or rapidly improving) safety record at his/her facility
Experience with Continuous Improvement in a manufacturing setting or certification in Lean Manufacturing with the ability to demonstrate measureable successes in efficiency improvements, cost reduction, and quality improvement.
Excellent Written and Oral communication skills
Excellent problem solving skills
Ability to read prints and technical documents

Collaborate in the development of long-term strategic and annual operating plans for the Service and Parts organization, inclusive of strategies around Dealer/Distributor development
Deliver on agreed upon Service, Parts, Dealer/Distributor, and Customer Support targets that meet or exceed the Annual Operating Plan
Establish annual Performance Outcomes and long-term development plans for key parts and service leaders and direct reports assuring that every employee within the parts and service organization understands their role, how they contribute to the organization, and how they can grow with the business.

Enhance customer satisfaction through on time delivery of quality service and parts in addition to interactions and communications with distributors and customers that leave a positive lasting impression

Utilize relationships with customers to grow KT Pacer's feed transportation equipment market share

This listing is sourced directly from Marmon's careers page and normalized into a canonical job model.