Tsugami America
Sales Operations Specialist
Windsor, US
Sponsorship not specifiedDetected 44 days ago
Project ManagementSalesforceCRMSalesLogisticsCustomer SupportSolidWorksCommunicationOrganizational SkillsMicrosoft Office
About the role
- Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States.
- This position plays a key role in ensuring sales processes run smoothly, customer expectations are met, and internal coordination across Sales, Marketing, Contracts, and Project Management is effective.
- Serve as a key internal point of contact to ensure excellent customer experience for all stakeholders.
Responsibilities
- The Sales Operations & Support Specialist is an office-based role responsible for providing critical operational, technical, and administrative support to the Outside Sales team.
- A primary focus of the role includes ownership and support of the CPQ (Configure, Price, Quote) system and maintaining accurate customer and sales data within Salesforce.
- Provide comprehensive support to the Outside Sales team to help meet and exceed company sales goals.
- Partner closely with the Marketing team on sales-related initiatives, campaigns, and materials.
- Collaborate with Contracts and Project Management teams to ensure customer machine details, statements of work (SOWs), and shipment schedules are accurate and completed on time.
- Create machine tool layouts, including sizes, specifications, and weights, to support sales and project planning efforts.
- Prepare deal sheets, pricing documentation, and product line pricing support as needed.
- Maintain a high level of accuracy and attention to detail across all responsibilities.
- Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
Requirements
- The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Must be highly mobile, able to access all areas of the premises.
- Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
- Ability to sit for prolonged period of times.
- Ability to frequently use hands and arms.
- Employees in these roles may also be expected to: Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
- Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
- Strong hand-eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
- Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).
- Perform related duties as required The duties listed above are intended only as illustration of the various types of work that may be performed.
Nice to have
- College degree preferred.
- Experience with CPQ systems strongly preferred.
- SolidWorks experience is a plus.
Benefits
- Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
- 10 Company Paid Holidays 401(k) retirement plan with company contribution Tuition reimbursement Employee appreciation events and perks
Company info
- Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.
- Support customers with technical inquiries by identifying, coordinating with, and following up with the appropriate internal resources.
- Coordinate scheduling and logistics related to hosting customers, including visits, demonstrations, and meetings.
- Demonstrate strong, proactive, and effective communication with both internal teams and external customers.
- Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.
Equal opportunity
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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This listing is sourced directly from Tsugami America's careers page and normalized into a canonical job model.