Lucid Bots

Lucid Bots

Customer Success Specialist

Charlotte, NC

Sponsorship not specifiedDetected 7 days ago
HubSpotCRMLogisticsCustomer SuccessCustomer SupportRoboticsCommunicationOrganizational Skills

About the role

  • About Lucid Bots Lucid Bots is the leading U.S. AI robotics manufacturer of exterior cleaning drones and robotics for commercial and government applications.
  • These values guide how we hire, grow, and show up for one another. - Expedition Behavior - We climb as one.
  • No silos, no "that's not my job." We protect the team and share the load. - Grow with Humility - We're relentless learners.

Responsibilities

  • Monitor and respond to inbound support requests via HubSpot ticket workflow (or equivalent CRM/helpdesk).
  • Maintain proactive and professional communication throughout issue resolution.
  • Manage Loaner fleet for region (logistics to/from customer)
  • Document recurring issues, solutions, and best practices in the knowledge base.
  • Identify patterns in support cases and suggest playbook or training improvements.
  • Partner with Engineering during escalations while maintaining customer-facing ownership.
  • Support CSMs with account notes, summaries, and documentation.
  • Since 2018, we've been building the world's most productive and responsible robots to tackle critical maintenance challenges.
  • With industry-leading engineering and dedicated customer support, we've enabled operators to generate over $75 million in revenue, with a fleet of over 500 robots deployed to accomplish dull, dirty, and dangerous jobs with safety and efficiency.
  • Beyond firefighting, you'll build the knowledge base and documentation that make the entire Customer Success function smarter and faster over time.

Requirements

  • You bring 1-2 years of experience in customer support, customer success, operations, or a related field, and you're eager to grow your technical depth.
  • As a Customer Success Specialist for our West territory, you are the first-line advocate for the operators who put Lucid Bots robots to work every day - and their early experience with us runs through you.

Benefits

  • Health, dental, and vision insurance
  • 3% retirement match
  • 15 days of paid time off (PTO)
  • Employee stock option plan

Company info

  • Expedition Behavior
  • We climb as one. No silos, no "that's not my job." We protect the team and share the load.
  • Grow with Humility
  • We're relentless learners. We seek feedback, own mistakes, and get better every day.
  • Lift People Up
  • Humans come first. We care fiercely, speak honestly, and design for real people in real conditions.
  • Build the Extraordinary
  • We take ownership, reject the ordinary, and run toward hard problems.
  • you'll resolve inbound support requests, guide customers through foundational workflows, and make sure they hit their early value milestones fast.
  • You're obsessed with your customers - you deliver timely, empathetic, and accurate support that builds trust in every interaction.
  • You communicate clearly, explaining technical concepts in language customers can actually use.
  • Be part of a team solving real-world problems with frontier technology.
  • Don't just apply. Stand out.
  • We are located in Charlotte, and this position requires a regular on-site presence at our Charlotte HQ to collaborate with the Customer Success, Engineering, and Operations teams.
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This listing is sourced directly from Lucid Bots's careers page and normalized into a canonical job model.