43North
Kangarootime - Customer Experience Specialist
Buffalo, USA · Full-time
Sponsorship not specifiedDetected 5 days ago
About the role
- As a Customer Experience Specialist at Kangarootime, you are the first point of contact for childcare providers who need help getting the most out of our platform.
- This is a relationship-first role that sits at the intersection of people skills, product knowledge, and technical troubleshooting.
Responsibilities
- You'll handle inbound support requests via phone and email, resolving issues quickly, documenting what you learn, and escalating complex problems to the right teams.
- You'll own the post-sale relationship for a portfolio of childcare providers, building rapport and driving feature adoption to set clients up for long-term success.
Skills
- turn new clients into lasting partners.
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