Life at Starwood Hotels
Call Center Agent/PBX
1 Hotel Austin
Sponsorship not specifiedDetected 1 day ago
LeadershipCommunicationCollaborationProblem Solving
About the role
- Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.
- That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
- Planning a trip should be fun and easy, right?
Responsibilities
- Ensure proper handling of guest issues, overbooking, and potential wait-listed business, and escalation of system support issues to the Reservations Manager.
- Maintain a thorough knowledge of hotel policies, promotions, and events.
- Perform any other reasonable duties as requested by the leadership team.
- Establish and maintain open, positive, collaborative, and professional internal and external relationships.
- Develop lasting relationships with guests and to secure repeat business.
Requirements
- Attend and participate in all required meetings.
- Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind.
- Ability to work independently and collaboratively as part of a team
Skills
- High school diploma or equivalent required
- Previous experience in a hotel call center, front desk, reservations, or guest services role preferred
- Strong verbal communication skills with a clear, pleasant, and professional phone manner
- Excellent listening skills and attention to detail
- Ability to multitask and remain composed in a fast-paced environment
- Strong organizational and problem-solving abilities
- Proficiency with telephone systems and basic computer applications
- Flexible availability, including evenings, weekends, and holidays as required by business needs
- As a mission-driven company, our purpose is our true north, and our compass guides the way.
- Starwood Hotels is an Equal Opportunity Employer.
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This listing is sourced directly from Life at Starwood Hotels's careers page and normalized into a canonical job model.