HealthVerity
Customer Support Analyst
Philadelphia, PA · Senior · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$5,206 more — $105,206 — moves this role to Level III and 3 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $105,206 would place this position at wage Level III. That figure is within the posted range, and I'd like to target it. This role classifies under "Software Quality Assurance Analysts and Testers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Software Quality Assurance Analysts and Testers (15-1253) · Philadelphia-Camden-Wilmington, PA-NJ-DE-MD. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- You will play a critical role in ensuring customer satisfaction by providing timely and effective resolutions to problems.
- You will serve a vital role in maintaining strong customer relationships and fostering loyalty to the brand or company they represent.
Responsibilities
- Create a knowledge repository of data issues inclusive of use cases, triage steps, and resolution scenarios.
- Develop client-facing documentation for common data questions and answers.
- Document and identify areas for process improvement within current workflows through a lens of enhanced customer experience and streamlined processes
- Serve as Tier 1 support across HealthVerity's product suite
- Maintain high levels of customer satisfaction through thorough and prompt inquiry resolution
Requirements
- 7+ years' experience in the data industry, preferably in a big data environments
- expertise in SQL
- Proven analytical, evaluative, and problem-solving abilities
- Knowledge of Python and/or Databricks
- Experience with AI tools (e.g. ChatGPT, Claude, Gemini)
- Experience with Salesforce.com (e.g. ServiceCloud)
- 5+ years' experience working with healthcare data assets
- Proficient in programming against large data assets; expertise in SQL
- Ability to gather requirements, test strategies, design deliverables
- Extensive experience working in a team-oriented, collaborative environment
- BS degree in math, statistics, or a healthcare related field
- Philadelphia, Pennsylvania
- Boston, Massachusetts
- New York City, New York
- Baltimore, Maryland
Compensation
- competitive base salary & annual bonus opportunity (for non-commissioned roles)
- Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits
Benefits
- We offer health, dental, and vision coverage starting on day 1.
- We also offer a 401(k) plan and an equity program, with new hire equity grants beginning at the Director level and above.
- Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid parental leave.
- 12 weeks paid leave for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents.
- At HealthVerity, we're working towards an innovative and connected future for healthcare data and believe the future is better together.
- Flexible location: Remote workdays and 3 days a week of in-office collaboration for team members in the Philadelphia area.
Company info
- Why you'll love working here We are making a difference - Our technology is at the forefront of some of the biggest healthcare challenges in the world.
- We are one team - Our people define our culture and always will.
- We are learners - Every team member is continually learning, no matter if we've been in a role for one year or much longer.
- Serve as the first line of support and point of contact for HealthVerity's customers.
- As a Customer Support Analyst, you will assist our customers with technical issues, inquiries, and concerns related to all of HealthVerity's products or services with a primary focus on RWD.
This listing is sourced directly from HealthVerity's careers page and normalized into a canonical job model.