GroundWidgets
Software Support Analyst & Help Desk
Paramus, NJ, United States · Full-time
Sponsorship not specifiedDetected 1449 days ago
ReactSQLExcelCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- Company Description GroundWidgets is an elite technology company driven and managed by founding developers and technologists.
- Candidate should be at ease with external and internal interactions.
- Customer service, incident management and issue management are the key elements of this role.
Responsibilities
- Manage incidents
- Assist customer to document and submit support incidents
- Manage customer's support incidents, fix requests and work orders
- Manage client upgrade processes and small projects
- Define and implement initiatives to increase client satisfaction
- Ability to understand and document customer business and technical support incidents
Requirements
- Knowledge of MS Office Products (Outlook, Excel, Word, etc)
- Must have reliable means of transportation.
Compensation
- Salary will be commensurate with current and past experience in supporting enterprise applications.
- Annual reviews & Performance Bonus.
- Annual increments based on performance.
Benefits
- Annual reviews & Performance Bonus.
- Full medical benefits after 90 days
Company info
- Act as primary point of contact for customers
- Identify customers training needs or consultancy opportunities to improve their processes
- Train Customers on suite of Products
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This listing is sourced directly from GroundWidgets's careers page and normalized into a canonical job model.