Klarity AI

Klarity AI

AI Value Delivery Lead

San Francisco (Klarity HQ) · Full-time

Sponsorship not specified$10k-$15kDetected 106 days ago
NLPProcess ImprovementCustomer SuccessCommunicationCollaboration

About the role

  • About Klarity Tldr on us: Series B, $91M raised, 7x growth last year.
  • AI Transformation will be 10x bigger and will be delivered through agents.
  • Our AI discovers how work actually happens across every team and application, Structures it into a living Context Graph, and Improves it continuously.

Responsibilities

  • Design thinking: Execute a customer lifecycle event model for an assigned value stream
  • Tool prototype: Build an agent or automation using internal tools that address an existing hurdle for the team
  • You'll own the day-to-day coordination, customer communication, and progress tracking.
  • Partner with senior leads on executive-facing deliverables, journey maps, readouts, change deployment sessions, and grow into facilitating these independently over time.
  • Relocation support to San Francisco Bay Area (where applicable)
  • Experience in enterprise SaaS, six sigma process design and or change management

Requirements

  • A player coach who can multiply teams with your experience and make it scalable with AI.
  • You can scope a problem, make a plan, and execute without waiting for perfect information.
  • You can write a crisp Slack to a user and a clean executive summary.
  • Become an industry disruptor, drive exponential impact and move customers from promise → value, fast.
  • As an AI Value Delivery Lead, you are on the front lines of turning customer contracts into real outcomes. You'll work alongside senior leads and cross-functional teammates to execute onboarding sprints, support customers through their early value journey, and help build the infrastructure that makes Klarity's delivery function scale.
  • This is a high-ownership, high-growth role. You'll be doing real work, not shadowing it.
  • This is role we're looking for:
  • Understanding of great operational design and familiarity with process engineering, knowing the importance of having just the right level of structure.
  • Ability to think abstractly and speak at all levels: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product.
  • Design thinking depth, change management skills and a builder mindset. A player coach who can multiply teams with your experience and make it scalable with AI.
  • Outcome oriented and creatively scrappy: Hypothesize, hustle and hone. Knows when to bend frameworks, creates 2 way doors, technological self starter and treats setbacks as learning opportunities.
  • Serving as a front line conduit for you'll turn field learnings into scalable playbooks, product improvements and customer outcomes.
  • Portfolio / Span of Control ~10 - 15 enterprise customers | $1 - 3M book of business ownership

Skills

  • Hypothesize, hustle and hone.
  • You actively use automation, no-code tools, AI workflows, have the curiosity and speed to learn fast

Compensation

  • Equity in addition to competitive cash compensation

Benefits

  • Equity in addition to competitive cash compensation
  • 100% Employer-Paid Medical, Dental & Vision options! https://app.rippling.com/benefits/preview/4zb9x0k4q4bxr1lm
  • Paid Parental Leave
  • $500 Annual Learning Fund
  • $100 Monthly Wellness Fund
  • Office-related Perks:
  • Customer Experience & Implementation Health (Index Percentages)
  • Onsite Gym Access: A state-of-the-art fitness center right downstairs, and it's free!

Company info

  • Series B, $91M raised, 7x growth last year.
  • Digital Transformation gave rise to a $600B consulting Industry.
  • We built that.
  • ServiceNow mapped 900+ processes in 9 days.
  • DoorDash captured 3,800+ finance operations in 14 weeks.
  • That's not a project.
  • That's compounding intelligence.
  • OpenAI, Google, DoorDash, and Stripe use Klarity to transform how they transform.
  • We shipped GPT-4 document chat within 12 hours of OpenAI's API launch.
  • We move fast, reward agency, and care deeply about our customers, our team, and our mission.
  • Onboarding Sprint Value Realization Attainment across your customers (SLA)

Equal opportunity

  • Commute in and safely store your bike.
  • Klarity is an equal opportunity employer.
  • Klarity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
  • equal opportunity employer.
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This listing is sourced directly from Klarity AI's careers page and normalized into a canonical job model.