ID.me

ID.me

IT Support Analyst

Mountain View, California, United States · Full-time

Sponsorship not specified$63k-$800kDetected 20 days ago
ComplianceAccount ManagementLogisticsCustomer SupportCommunicationTime Management

About the role

  • You'll help ensure employees can effectively and securely use modern productivity tools-including AI-assisted applications-while maintaining compliance with IT and security standards.
  • If you thrive on solving technical challenges and take pride in delivering top-notch customer service, this is an exciting opportunity to make a meaningful impact.
  • Set up new hire equipment, including laptops, monitors, and accessories.

Responsibilities

  • As a key player on the team, you will provide critical tier 1 and tier 2 support, manage user hardware setup, support AV installations and assist with essential IT administration.
  • Provide front-line support for a range of technical issues.
  • Troubleshoot and support Apple hardware, software, and peripherals.
  • Deliver friendly, customer-focused IT support while maintaining SLAs.
  • Support the existing IT infrastructure and assist with improvements.
  • Participate in on-call rotations to provide support as needed, including after-hours and weekends.
  • 1+ years proven track record of using ticket-based support systems.
  • Support end-users with productivity tools, including AI-enabled applications and platforms.
  • Perform other duties as assigned to meet team and organizational needs.
  • Ability to support end-users in adopting new technologies, including explaining AI-driven features in a clear, non-technical manner.

Requirements

  • Required Skills / Abilities
  • 2+ years of experience in desktop or IT support roles within an enterprise environment.
  • Ability to regularly lift and handle IT equipment up to 25 pounds, and occasionally up to 50 pounds.

Skills

  • Understanding of data privacy, security, and responsible use considerations related to AI-enabled tools.

Compensation

  • The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.

Company info

  • We are seeking an IT Support Analyst to join our dynamic IT department, supporting end-users and resolving technical issues across the organization.
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This listing is sourced directly from ID.me's careers page and normalized into a canonical job model.