Trace3
Manager, Professional Services (Remote)
Dallas, TX · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$8,896 more — $116,896 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $116,896 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Software Developers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · Dallas-Fort Worth-Arlington, TX. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- The Manager, Professional Services is responsible for the overall effectiveness and efficiency of the Professional Services Smart Hands team and for ensuring that high levels of customer satisfaction are maintained for all professional and deployment services.
- This position will also act as an escalation point for critical situations and will provide leadership to a team of technical staff.
- Provide leadership, skill development, and mentorship for team members.
Responsibilities
- Build high-performing teams that accomplish organizational changes, goals, and priorities.
- Monitor and manage team performance and report on metrics (e.g., team utilization, rework, etc.).
- Serve as a subject matter expert during pre-sales activities, providing LOE sizing and scoping support, and contributing to customer sales pitches.
- Manage and minimize non-billable time and expense within the team.
- Manage P&L, revenue, cost, and contract GP for the given practice area and teams.
- Hold team leads accountable for submitting timesheets, team performance, schedules, and utilization accurately.
- Manage multiple infrastructure setup/maintenance projects concurrently.
- Create and implement operating plans to achieve sales initiatives and segment goals.
- Maintain high customer satisfaction through key account client partnerships.
- We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
Requirements
- A minimum of 8 years of Managed Services provider experience performing or managing network deployments, infrastructure refresh, smart hands type work, project management, or related IT experience.
- A minimum of 3 years of leadership experience managing technical staff.
- Vendor Management expertise.
- Comfort level and ability to interact and communicate with Senior Management.
- Associate's degree or equivalent level of experience.
- Strong organizational skills with an ability to manage competing client demands.
- ITIL Foundation certification.
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
Skills
- Strong conflict negotiation and problem-solving skills.
- Strong analytical skills regarding technical or project management issues.
- Excellent oral and written communication and presentation skills, including presenting technical issues to a non-technical audience.
Compensation
- Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
Benefits
- Work-life balance and generous paid time off
Company info
- Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business.
- Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment.
- We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
- We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
- We are committed to providing equal employment opportunities for all.
Equal opportunity
- As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements.
- If you require a reasonable accommodation to complete the
This listing is sourced directly from Trace3's careers page and normalized into a canonical job model.