Foresters Financial™

New Business Case Manager

Toronto

Sponsorship not specified$50k-$65kDetected 26 days ago

RecruitingCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementUnderwriting

About the role

When you work at Foresters Financial™, you're encouraged to bring your authentic and most evolved self to the work environment.
Our purpose is enriching the well-being of our families, communities and employees.
The actual base salary for this position will depend on several factors, including job-related skills, experience, and education.

Proficiently determine the needs of the caller, provide support and timely resolution in an effort to achieve one-call resolution.
Manage the case follow-up of documents for missing/incomplete information
Proactively take initiative to support or recommend processes improvements/efficiencies
Proactively manages producer expectations regarding service requests through effective communication (phone, email, portal comments) and acts as coordinator for navigating through the new business workflow processes.
Archiving of electronic documents (i.e. case-specific emails from internal or external Customers)

Review documentation/requirements for completeness, accuracy and action as required
Review, investigate, process and track delivery requirements as required
Ability to work rotating shifts within the defined hours of operations including US/Canadian Statutory holidays as required.

Positive, enthusiastic, and team-oriented mindset
A natural ability to organize and prioritize various daily responsibilities and meet tight deadlines while thriving in a fast-paced team environment.
Excellent attention to detail and analytical skills.
Results oriented and motivated to meet production targets on a daily basis.
Demonstrated professional and customer service-focused demeanor.
Sound knowledge and expertise in the aligned departmental role
Strong analytical and problem-solving skills, with an ability to not only identify issues but present possible solutions.
Proven ability to independently resolve customer/producer escalations including but not limited to root cause analysis, remediation, mitigation activities and solutions.

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education.
In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.
$50,000 - $65,000

3-5 years Experience working in customer service, ability to collaborate with internal and external customers to find the best solution possible.
Foresters takes many shapes and forms, but each day ties back to being a part of a culture in which all our employees can thrive and do meaningful work.

Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants.

This listing is sourced directly from Foresters Financial™'s careers page and normalized into a canonical job model.