Alixpartners

Alixpartners

Service Desk Senior Engineer

Chicago · Senior · Full-time

Sponsorship not specifiedDetected 33 days ago
iOSCustomer SupportVPNCommunicationAdaptabilityOrganizational SkillsMicrosoft Teams

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Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment.
  • We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices.
  • We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

Responsibilities

  • Provide hands-on audio-visual support for conference rooms, town halls, board meetings, and client-facing events, both on and off site.
  • Maintain detailed ticket records and knowledge base articles, using issue history and trend data to identify recurring problems and recommend preventative fixes
  • Maintain and ensure accuracy of all asset information for all PC's, local/networked printers, monitors and defined peripherals
  • We seek a highly organized, detail-oriented person who can work independently and manage multiple projects with competing priorities.
  • The Service Desk Senior Engineer is in Chicago, IL, reporting to the Service Desk Lead.
  • Highly effective customer service and interpersonal skills with the ability to collaborate and influence across teams, functions, and seniority levels, including partnering effectively with senior leaders.

Requirements

  • this description is not designed to encompass a comprehensive listing of required activities, duties or responsibilities
  • Minimum three (3) years of experience in a similar service desk or deskside support role
  • Experience with ServiceNow ITSM - incident, request, and problem management, working queues to SLA, and building or maintaining knowledge base articles
  • Experience with Microsoft 365 applications, PC's, Windows 11, associated software, printers, and networking

Compensation

  • Employees will also receive a generous paid leave policy including vacation/personal time starting at 7.34 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays.

Company info

  • At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve.
  • Experience working a shared ticket queue to SLA as part of a larger support team

Visa & Work Authorization

  • MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES.
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This listing is sourced directly from Alixpartners's careers page and normalized into a canonical job model.