Metropolitan Commercial Bank
Client Service Specialist - Lakewood, NJ
New York, NY
Sponsorship not specified$60k-$65kDetected 1 day ago
RecruitingCustomer SupportResearchCommunication
About the role
- Resolve client-based inquiries and concerns (including but not limited to reconciliation of statements, card re-pins, card lock outs, balance inquiries, error corrections, all other customer services issues posed by clients or employees)
- Order products & set up services for clients
- Assist manager(s) and or Relationship Manager in any operational duties, including external business meetings at client's office.
Responsibilities
- MCB maintains a drug free workplace.
Requirements
- Serve as a liaison between customers and the financial institution.
- Communicate regularly with clients to build and maintain strong relationships.
- Collaborate with other bank staff to ensure excellent customer service.
- Driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance the work that you do.
Skills
- 1+ years of customer service experience in a bank environment
- Strong ability to understand risk
- Document all client interactions and maintain accurate records.
- Stay updated on bank policies, financial trends, and regulatory requirements.
- Flexibility to work branch hours
- Potential Salary: $60,000 - $65,000 annually
- This salary range reflects base wages and does not include benefits, bonus, or incentive pay.
Compensation
- $60,000 - $65,000 annually
- This salary range reflects base wages and does not include benefits, bonus, or incentive pay.
- This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
- Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.
Company info
- Primary liaison for customers in situations requiring research and follow-up.
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This listing is sourced directly from Metropolitan Commercial Bank's careers page and normalized into a canonical job model.