NinjaTrader
Director, Technical Account Management
Chicago or Remote* · Director
Sponsorship not specifiedDetected 136 days ago
JavaScriptPythonAWSGCPAzureCloud PlatformsRESTWebSocketsOAuthComplianceProduct ManagementProduct StrategyAccount ManagementCustomer SuccessCadenceLeadershipCommunicationOrganizational Skills
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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from this employer's Department of Labor filings
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
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About the role
- For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.
- We provide cutting-edge products and services that enhance the trading journey.
- Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.
Responsibilities
- Establish and enforce service standards, QBR cadences, partner communication protocols, and escalation frameworks across the team
- Build and maintain a Technical Account Management department that serves partners across all NinjaTrader business units
- Serve as executive sponsor and escalation point for NinjaTrader's highest-revenue and highest-complexity partner relationships
- Run executive business reviews (EBRs) with C-level and VP-level stakeholders at key partner organizations
- Own team-level KPIs including Time-to-First-Trade (TTFT), Net Revenue Retention (NRR), partner satisfaction, and SLA performance
- Aggregate product feedback and technical pain points from across the partner portfolio and deliver prioritized, actionable inputs to Product and Engineering leadership
- Influence the product roadmap on behalf of NinjaTrader's most strategic partners
- Partner with Engineering and Product to get partner needs scoped, sequenced, and delivered while setting clear, credible expectations back to partners on timelines
- Champion enablement content development such as API documentation, partner-facing resources, and onboarding materials
- You'll define how NinjaTrader shows up for its most strategic partners, set the bar for what great looks like, and build a Technical Account Management function that builds trust and strong partnerships.
Requirements
- 8+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, or Technical Program Management in a SaaS, fintech, or market data context
- Proven experience managing complex B2B relationships at the executive level and delivering measurable outcomes across technical and commercial stakeholders
- Ability to engage credibly with engineers and architects by understanding integration patterns, diagnosing technical issues, and providing actionable guidance
- Strong working knowledge of cloud architecture, data streaming, and middleware solutions
- Comfort reviewing technical SOWs, integration specifications, and implementation plans
- equally effective in a room with engineers, product managers, and C-suite executives, with the ability to translate between all three
- Familiarity with financial regulatory compliance frameworks such as SOC 2 and PCI-DSS
- Comfort with scripting languages such as Python or JavaScript for debugging, proof-of-concept development, or enablement tooling
- Prior experience working with or alongside API support tiers and a strong understanding of L1/L2/L3 escalation models
Skills
- For the latest listings and details, please visit:
- https://job-boards.greenhouse.io/ninjatrader.
- Welcome to the dynamic world of NinjaTrader!
- Our growth story is nothing short of exhilarating.
- Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph.
- So, why work at NinjaTrader?
- Sounds too good to be true?
- Take it from our employees.
Compensation
- The salary range for this role will be $165,000.XX - $185,000.00 USD.
- In addition, this position will also receive an annual target bonus of 15%.
- Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).
- Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader.
- Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays.
Benefits
- As Director of Technical Account Management at NinjaTrader, you will own the vision, structure, and execution of this team.
Company info
- JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD Welcome to the dynamic world of NinjaTrader!
- Here, you're not just part of a team; you're part of a movement.
- Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.
Visa & Work Authorization
- Serve as executive sponsor and escalation point for NinjaTrader's highest-revenue and highest-complexity partner relationships
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This listing is sourced directly from NinjaTrader's careers page and normalized into a canonical job model.