pictonmahoney

Trading Systems Support Analyst

Toronto, Ontario

Sponsorship not specified$70k-$90kDetected 39 min ago

SQLAzureData AnalysisAccessibilityJiraExcelHRCustomer SupportCommunicationCollaboration

About the role

Work with end users to identify workflow improvements and maximize system value.
Apply ITIL principles for incident, problem, and change management to ensure operational excellence.

Provide support for front-office investment platforms, ensuring timely resolution of incidents and service requests.
Deliver real-time support for the investment management system (Charles River IMS / CRIMS) and related OMS components.
Collaborate within the Asset Management Development teams to enhance platform features or resolve technical issues.
Act as an escalation point for support, resolving complex technical issues and liaising with vendors for defect fixes.
Design and document processes and procedures for BAU investment activities and support.
This is a support role focused on the Order Management System (OMS), connected applications and external venues.
Treat investors' money like our own.

Strong customer focus and ability to recommend practical, timely solutions.
Analytical skills and SQL/Excel proficiency.
Experience with OMS connectivity, and desk-based dealing applications in an enterprise environment.
Experience with SAAS environments and troubleshooting.
Ability to work under pressure, prioritize tasks, and meet deadlines.

Understanding of Enterprise Scheduling Systems
Our Commitment to Employees
Join us and thrive in an environment that values and invests in you!
We welcome applications from candidates with diverse experiences globally.
Canadian experience is not required.
If you require an accommodation at any point in time throughout the application and hiring process, please contact Human Resources at (416) 955-4108 or at accessibility@pictoninvestments.com.
PICTON Investments does not accept unsolicited resumes, emails, calls, or any other form of communication from third-party recruitment agencies.
Any unsolicited outreach, including commercial electronic messages, will neither be acknowledged nor considered.

Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.

The expected annual base salary range for this role is $70,000 to $90,000 with final base salary determined based on experience, skills, education, and internal equity.

We are seeking a Trading Systems Support Analyst to join our Digital Product Management Team.
At Picton Mahoney Asset Management (PICTON Investments), being alternative isn't just what we do-it's who we are.
Founded by industry pioneer David Picton, we've spent over 20 years challenging conventional wisdom and redefining the investing landscape.
As one of Canada's most trusted investment brands, we are proudly independent-privately run, 100% employee-owned, and deeply committed to delivering results for our clients.
With a team of 223 bold thinkers-one-third dedicated solely to investment management-we are specialists, not generalists.
We challenge traditional investment mindsets, constantly pushing the boundaries to achieve our mission: To bring greater certainty to investors.

This listing is sourced directly from pictonmahoney's careers page and normalized into a canonical job model.