Cdk Global LLC
Learning Systems Support - SuccessFactors Support Experience
Norwood, OH, United States · Mid
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About the role
- This includes configuration, installation, troubleshooting, analysis and maintenance of all learning systems such as the Learning Management System, integration to WebEx, learning portals, SharePoint, etc.
- It requires prioritization of work requests with sense of urgency to ensure SLA compliance.
- Visit www.cdkglobal.com Visit our Careers Page: http://www.cdkglobal.com/company/career-opportunities#sthash.bCGnm6x6.dpuf #GreenLightYourCareer
Responsibilities
- Provide technical support for tier 2 items
- Maintain course codes, manage catalogs and curriculum, create new catalogs and curriculum as needed
- 80% of the work is spent resolving support cases on the phone or via support site
Nice to have
- SCORM and AICC - Preferred
- Javascript - Preferred
Benefits
- Create course sessions in the learning systems for Instructor Led Training or Virtual Instructor Led Training and maintain schedules
- A place where every CDK associate and client comes for troubleshooting on non-learning issues
- A delivery leader who manages Learning Delivery Consultants qualifications and product knowledge expertise
- SuccessFactors Learning Management System - Required
This listing is sourced directly from Cdk Global LLC's careers page and normalized into a canonical job model.